Cloud Support Engineer - DMTSE

Amazon   •  

Herndon, VA

Industry: e-Commerce


Less than 5 years

Posted 298 days ago

This job is no longer available.

The Developer Management and Tools System Engineering (DMTSE) team is looking for a Cloud Support Engineer. The AWS DMTSE team works with and supports services like CloudFormation, CloudTrail, and AWS-SDK. As a member of the team, you will be exposed to most AWS services and technologies. Our cloud support engineers work in a fast-paced environment with our multi-disciplined service teams to deliver these cutting-edge services to our customers. DMTSE team members own the scaling and management of services across AWS regions supporting the US Government.
AWS is looking for engineers passionate about both development and operations. The candidate should have a strong desire to learn and be curious about Amazon's internal and external services. This is a true DevOps role; you will be both allowed and expected to follow problems all the way to the end and work on implementing real solutions and not just quick fixes. A candidate who wants to go deep and understand how these large systems work will get a chance to excel in this position.

A DMT Cloud Support Engineer will:
· work with other engineers to build and manage massively scaled services
· work with other engineers to diagnose and resolve customer issues
· track the health of our services, identify and fix problems on complex systems with massive scale
· collaborate with some of the leading minds in distributed systems

The candidate should be familiar with Linux, including at least half of the following:
· Various distros and their corresponding package management tools
· Permissions and permissions management
· Log parsing using grep, awk, sed, cut, tr, etc
· Network tools (ip, ifconfig, netstat, tcpdump, strace, netcat, ping, telnet, etc)
· System Monitoring Tools (top, *stat tools, etc)
· DNS and tools (bind, host, dig, nslookup, etc)

This position requires that applicant selected be a U.S. citizen and obtain and maintain a TS/SCI US Government clearance with polygraph. TS/SCI eligibility is not required to start; however, the applicant selected will be subject to a Single-Scope Background Investigation (SSBI) and must meet eligibility requirements for access to classified national security information. Applicants with a current SSBI, SBPR, or PPR, may be eligible for crossover in accordance with ICPG 704.4.


· Minimum of 1 year with administrative access to a computer system.
· Minimum of 6 months basic tools experience in a Unix-like environment
· Minimum of 6 months working with a Linux or Unix-like command line.
· Familiar with debugging applications running on Linux and/or Unix servers.


· Bachelor’s Degree in computer science, mathematics, or a related field
· Experience in a 24x7 production environment, esp. one based on Linux
· Good troubleshooting skills at all levels, from application to network to host
· Experience with performance testing and tuning
· Automation or monitoring framework experience, deployment or development
· Experience with large distributed.

Job ID: 623115