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Cloud Support Associate (Tier 2) in Piscataway, NJ



Software Development


Less than 5 years

Job Description

As a Cloud Support Associate for the Network Operations Center (NOC), you will help ensure the operational success of Logicworks' clients and internal teams by owning projects critical to our business. Responsibilities include troubleshooting incidents, monitoring server health and backups, assisting with client communication, creating formal documentation processes, as well as tracking internal ticket progress. Cloud Support Associates at Logicworks will work with new technologies, such as AWS and Azure, at an exciting pace in a fun environment.


Provide an excellent customer experience by troubleshooting, updating and resolving client problems.

Utilize our ticketing system to create, monitor, and update tickets

Troubleshoot in-depth system issues and backup failures in our client's environments

Perform daily server monitoring of our client's servers

Perform change requests based on client's need

Deploy new

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Valid through: 2020-2-18

About Logicworks

Logicworks is a cloud computing and managed hosting company headquartered in New York City with offices in Seattle, Washington D.C., and London. Logicworks is an enterprise cloud automation and managed service provider company founded in February 1993. In 1998, Logicworks changed its focus from standard web hosting to more complex types of managed hosting. Other high points over the years included Logicworks getting the first MySQL enterprise partner designation in 2003, and expanding into private cloud hosting in 2007. The focus on cloud continues through to today, starting with the Logicworks cloud in 2010 and adding another data center to bring the company up to three in 2011. In April 2011, Logicworks received $7.6 million during a venture funding round. Logicworks' cloud offerings are marketed as traditional cloud computing offers instead of remote hosting solutions. In 2013, Logicworks, with 22+ years of legacy IT experience leveraged automation and DevOps Capabilities to develop their Managed AWS Service. With a pedigree in traditional networking, database administration, and security, Logicworks is equipped to migrate complex, legacy workloads to AWS or a hybrid architecture. Custom automation facilitates rapid cloud adoption, enterprise-grade security and monitoring, and continuous deployment for enterprises that span on-premises and cloud environments.
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