As a Cloud Support Associate for the Network Operations Center (NOC), you will help ensure the operational success of Logicworks' clients and internal teams by owning projects critical to our business. Responsibilities include troubleshooting incidents, monitoring server health and backups, assisting with client communication, creating formal documentation processes, as well as tracking internal ticket progress. Cloud Support Associates at Logicworks will work with new technologies, such as AWS and Azure, at an exciting pace in a fun environment.
Provide an excellent customer experience by troubleshooting, updating and resolving client problems.
Utilize our ticketing system to create, monitor, and update tickets
Troubleshoot in-depth system issues and backup failures in our client's environments
Perform daily server monitoring of our client's servers
Perform change requests based on client's need
Valid through: 2020-2-18