Cloud Success Manager at Insight Enterprises Inc in Phoenix, AZ

As a Cloud Success Manager, you will play a key role by being the “voice of the customer” as they adopt XaaS solutions. You will be involved in various activities to ensure your portfolio of clients are achieving their business outcomes by successfully adopting and expanding their use of cloud solutions. From monitoring and evaluating their usage, to spotting and remediating roadblocks, to recommending professional services and managed services, you will work closely with your clients’ key stakeholders as well as Insight’s internal teams to drive our mutual success.

What you’ll do at Insight

• Ensure clients are properly on-boarded and derive maximum value from their investment in Insight.
• Build and maintain strong relationships with your clients and help them progress through the most advantageous adoption of our solutions.
• Provide post-sales strategic guidance and recommend additional initiatives to continue improving the client’s technology experience.
• Be the “voice of the customer” by introducing client stakeholders to Insight’s leadership team and conducting monthly or quarterly business reviews.
• Analyze consumption and usage data to assist client’s with understanding their cloud spend.
• Develop and provide actionable recommendations to increase adoption and work closely with Insight resources to provide the specific help the client needs.
• Understand Insight’s offerings, policies, and procedures.
• Help improve the Cloud Success Management Team processes and capabilities.

What you’ll need to join Insight

• Proven history of excellent customer service and accountability
• Attention to detail
• Must be able to work independently and have the ability to exercise discretion and independent judgement with respect to matters of significance
• Excellent communication skills with the ability to explain complex technical concepts and influence decisions across all levels of client contacts
• Ability to solve client problems through cloud technologies, leveraging internal and/or external resources
• Ability to learn quickly and adapt to the constant change of cloud platforms and multiple work streams
• Strong organizational skills with an understanding of IT operations
• Ability to collect, analyze and present metrics and other success factors in a succinct and compelling manner
• Ability to lead and be a team player across dynamic environments and cross-functional groups of teammates and client stakeholders.
• Experience with Public Cloud, Software as a service, Data Center or Network technology are preferred
• Must have exceptional communication skills (including written, oral, and presentation)
• Must be able to work independently and have the ability to exercise discretion and independent judgement with respect to matters of significance
• Bachelor’s degree in business, MIS, or other technical discipline from an accredited university
• Experience with understanding and explaining cloud costs
• Experience with using a public cloud cost management tool (for instance, Azure Cost Manager, CloudCheckR, CloudSphere)
• 5+ Years of experience in customer facing positions (professional services, technical support, program manager, or similar role that focused on client success preferred)
• 3+ Years technical experience with public cloud and software as a service
• Power User with Office 365 and Microsoft Teams
• Familiarity and experience cloud technical concepts.