Microsoft 365 Support & Operations 

• Provide support for M365 tools (Teams, SharePoint, OneDrive, Copilot, Power Platform) 

• Troubleshoot issues and escalate complex items when needed 

• Support administration activities (permissions, licensing, configurations) 

• Create documentation, runbooks, and knowledge articles 

• Identify opportunities to improve processes and user experience 

Solutions & Automation 

• Build and maintain solutions using SharePoint, Power Apps, Power Automate, Forms, and Lists 

• Partner with business teams to understand needs and translate them into solutions

• Support the lifecycle of solutions (design, testing, documentation, handoff)

• Improve existing tools for usability and sustainability

Copilot & AI Enablement

• Support adoptionof Microsoft 365 Copilot and AI capabilities

• Evaluate new features and summarize value, risks, and opportunities

• Contribute to AI agent and Copilot Studio solutions

• Develop user guides, training content, and prompt best practices

• Monitor usage trends andidentifyimprovement opportunities

Governance, Security & Compliance

• Support M365 governance (site lifecycle, permissions, policies)

• Follow security, privacy, and compliance standards

• Identifyand escalate risks related to data or governance

• Contribute to transparent and well-documented processes

Collaboration & Stakeholder Support

• Work closely with IT teams and business stakeholders

• Communicate technical concepts in a clear, user-friendly way

• Support rollouts, training, and adoption initiatives

• Build strong relationships through a responsive, solution-oriented approach

• 2+ years of experience supporting or building solutions in a Microsoft 365 environment 

• Hands-on experience with SharePoint Online, Teams, OneDrive, and M365 administration 

• Post-secondary education in IT, Computer Science, or related field (or equivalent experience) 

• Experience using Microsoft Copilot or enterprise AI tools 

• Strong problem-solving and troubleshooting skills 

• Ability to communicate clearly with both technical and non-technical audiences 

• Microsoft certifications (MS-900, PL-900, MS-102, or similar) is an asset 

• Experience with Power Platform (Power Apps, Power Automate) is an asset 

• Exposure to Copilot Studio or AI agent development 

• Knowledge of SharePoint architecture, permissions, and lifecycle practices 

• Familiarity with Purview, security, compliance, or governance tools 

• Experience with PowerShell, Graph, Azure, or Entra ID 

• You provide timely, practical support that improves the user experience 

• You deliver simple, effective solutions to business challenges 

• You balance innovation with governance and security 

• You contribute to a culture of collaboration, continuous learning, and knowledge sharing