Job Description Job Description
As part of the Platforms Services TSE team, you will be providing premium support for private and public cloud offerings in support of JPMC application teams. Key responsibilities of the TSE team are:
- Troubleshoots priority incidents, interface with Engineering/Product teams and ensure remediation/permanent closure of incidents
- Leverage monitoring frameworks to accomplish end to end flow monitoring and noiseless alerting
- Provide oversight for the creation and maintenance of Service Level Objectives, root cause analysis, stakeholder management and communication
- Adds value to team delivery and works with team to complete tasks to high quality and actively learns new skills
- Be part of the 24x7 support coverage as needed
- Coaches other team members and manages teams as needed
This role requires a wide variety of strengths and capabilities, including
BS/BA degree or equivalent experience
5+ years of incident resolution experience in a large scale operations environment
Experience with one or more cloud platforms like Cloud Foundry, Kubernetes, AWS, and Azure
Working knowledge of Python, Java
Experience with AWS offerings such as AWS RDS, Redshift and Streaming
Understanding of Network and Cloud Technologies, i.e. Security, Load Balancing, and Network Routing Protocols
Experience/knowledge administering application servers, web servers, and databases (Tomcat, WebSphere, Nginx, Microsoft IIS, Oracle, MySQL, Cassandra etc.)
Understanding of cloud, virtualization, APIs, and network components
Proven ability to understand and troubleshoot complex problems under pressure
Hands-on experience with cloud monitoring and ops analysis tools such as Prometheus, Elasticsearch, Grafana, Kibana, Splunk, etc.
Experience in leveraging event monitoring solutions using tools like Kafka.
Expertise in Agile methodology and should be able work with at least one of the common frameworksAbout Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/VeteransAbout the Team
The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.