Clinical Specialist, Pain Therapies

Medtronic   •  

Phoenix, AZ

Industry: Healthcare


5 - 7 years

Posted 47 days ago

A Day in the Life

At Medtronic, the Clinical Specialist, supports the Neuromodulation Pain and Target Drug Delivery Therapies in the areas of surgical coverage, follow-up support, troubleshooting, customer service and education. This person will be engaged in basic market development activities depending upon the needs of the assigned territory and district.

Responsibilities may include the following and other duties may be assigned:

• Represents Medtronic during surgical procedures (trials, implants, revisions) by ensuring access to all necessary equipment and products required for the case, device selection, programming, implantation and testing of all device systems

• Manages patients through all phases of the clinical process as well as educate them on the features and benefits of Medtronic products

• Provides clinical support in surgeries, re-programmings, trouble-shooting and follow ups in hospitals and clinics

• Responds promptly and appropriately to technical inquiries by customers, patients, and colleagues

• Maintains a working knowledge of competitive products

• Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and therapies - this is achieved by coordinating: one on one teaching sessions, formal in-service education programs, seminars and/or outside symposia

• Assists Management and Sales Training department in education/training of new employees in the district

• Complies with required event reporting and documentation utilizing Medtronic technology tools

• Accountable to place an order with customer service for pending purchase orders and product replacement and is responsible for working with materials management to collect POs for cases covered within the territory/district

• Responsible for managing inventory provided for case coverage, Including: timely transactions when product is used, sold or transferred, maintaining a required level of cycle count accuracy, executing product retrievals as instructed, turning over inventory in a

reasonable time frame, not implanting expired product or product that is on hold

• Contributes to the achievement of quarterly goals associated with specific initiatives at the district, regional and/or national level

• Partners with sales representatives to achieve business goals set forth within the territory/district and documents quarterly activities utilizing provided business tool(s)

• Visits accounts to replenish literature and establishes/maintains relationships with office staff

• Mentors Associate Clinical Specialists

• Ability to effectively use a mobile phone, IPAD and PC

• Ability to manage personal expenses and budget effectively

• Ensures personal understanding of all quality policy/system items that are personally applicable

• Follows all work/quality procedures to ensure quality system compliance and high quality work

Must Have: Minimum Requirements

• Bachelor's degree and 4+ years of clinical/healthcare or medical device/pharmacology experience OR

• Associate's Degree and 6+ years of clinical/healthcare or medical device/pharmacology experience s

Nice to Have

• Bachelor's degree in a health care related field

• Master's degree

• Registered nurse or HCP with experience in a sterile environment

• Clinical experience with implantable neurological products and patient care

• Experience in servicing medical personnel on product use

• Experience with a medical device company or pharmaceutical company, and clinical experience in a specialty area: neurology, neurosurgery, orthopedic, operating room, pain management, or home health care

• Understands basic reimbursement and healthcare environment

• Excellent organizational skills and ability to work under pressure