Clinical Specialist, Mechanical Circulatory Support

Medtronic   •  

Orlando, FL

Industry: Business Services


5 - 7 years

Posted 264 days ago

This job is no longer available.

Position Summary 

The Clinical Specialist demonstrates quality in all actions; Manages the development, administration, and, distributor and customer education programs pertinent to Medtronic HeartWare’s products and technology.  Formulates and implements policies and procedures, and participates in all facets operational decision making pertaining to the programs of the organizational unit.   Trains and educates investigators/customers on proper use of the Medtronic HeartWare Ventricular Assist Device (HVAD) product and technology. Works with surgeons, nurses, research coordinators, cardiologists and other hospital personnel to facilitate optimal outcomes during implant, post-operative care and long-term use of the HVAD system.  Supports Field Sales on providing the best possible outcomes and service for our customers. Works closely with Sales team and provides case support to wider team when required. Will partner with Chief Medical Officer on case analysis, trouble shooting and clinical trial support.  Collaborates with Marketing/Product Management, Engineering and Clinical Affairs on key projects and initiatives.  Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.

  Essential duties and responsibilities

  • Provides leadership and direction in all aspects of the establishment, implementation, promotion, and administration of the clinical education activities, to include assessment, curriculum planning, communications and clinical skills development, and educational support
  • Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
  • Maintain contact with customers to evaluate their clinical and educational needs
  • Develop and execute clinical education programs designed to enhance user competencies
  • Cultivates close relationship with strategic business partners, including all training centers and opinion leaders
  • Provides new employee training on products, technology and materials
  • Assist in developing objectives, and programs for marketing and selling the Company’s products
  • Provides nursing and/or medical expertise in the development, implementation, and case reports, journal articles and clinical reports from clinicians
  • Plans, directs, and coordinates educational workshops, and other programs, events, and activities
  • Leads efforts to place speakers on podiums at key conferences
  • Represents HeartWare at conferences and symposiums
  • Responsible for initiating site contacts, providing technical and clinical support to customers
  • Work with other departments to establish priorities for the Company direction, new product development, and customer satisfaction
  • Input to management any and all situations affecting clinical results and sales



  • Bachelor’s Degree
  • Minimum 5 years of clinical experience


  • Medical device sales within cardiac surgery, interventional cardiology or endovascular surgery
  • Demonstrated cardiac operating theatre and/or cath lab experience
  • MBA or graduate degreee preferred. 
  • BS/BA degree in relevant field/discipline required such as Nursing, Biomedical Science, Business Administration,  Marketing or equivilent
  • Clinical trialexperience within medical device space is a bonus.

Required Knowledge, Skills, Abilities

  • Ability to develop and present educational programs and/or workshops
  • Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures
  • Skill in organizing resources and establishing priorities
  • Knowledge of adult education and communication principles and practices
  • Outstanding interpersonal, verbal and written comminication skilees and the ability to communicate and work effectively within a diverse community
  • Desire to help others
  • Compossed under stress
  • Strategic planning skills
  • Advanced knowledge and understanding of nursing and/or medical principles, methods, and procedures
  • Ability to develop, implement and evaluate clinical education methodologies and assessment instruments
  • Ability to organize, prioritize and schedule work assignments
  • Working knowledge of conflict resolution and mediation principles and techniques
  • Must be willing and able to travel
  • Must reside in the United States