Clinical Specialist, Brain Therapies

Medtronic   •  

Boise, ID

Industry: Business Services

  •  

5 - 7 years

Posted 295 days ago

This job is no longer available.

Position Responsibilities

Technical Support 

• Coordinate, schedule and conduct on-site installations with our customers and sales force. 

• Responsible for the completion of all surveys and pegboard scans required for quotation and installation. 

• Represents Medtronic during image-guided surgeries to provide technical assistance. 

• Repairs system hardware and software to maximize system performance. 

• Installs software and hardware upgrades. 

• Performs system preventative maintenance. 

• Provides telephone clinical support to customers. 

• Uses UNIX/LINUX commands to modify operating files. 

• Fulfills Software and Service Contract obligations. 

Customer Support 

• Acts as the primary Medtronic customer liaison for repair and technical support issues. 

• Provides timely information to the district team regarding customer concerns, issues and market opportunities. 

• Calls sites proactively to assess satisfaction and usage levels of products. 

• Maintains familiarity with status of calls and issues at customer sites. 

• Manages field complaint activity through to full resolution 

• Files weekly site visit and customer contact reports for service improvement purposes 

Educational Support 

• Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – on technical matters relating to our image guided surgery products. 

• Provides a clinical resource for surgeons, clinicians and others being trained. 

• Updates customers on tips, shortcuts and suggestions, as appropriate. 

• Participates in in-house sponsored customer training at designated sites. 

• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer). 

• Assists Sales Management and In-house Training departments in educating/training new sales representatives and Clinical Specialists. 

Sales Support 

• Represents Medtronic during surgical evaluations and demonstrations involving Surgical Technologies products by attending cases and instructing physicians during clinical procedures, as directed by the Regional Sales Director. 

• Introduces and/or demonstrates more complex, new image-guided products and applications to physicians and hospital staff. 

• Demonstrates image guided surgery products on the show floor and technical suites during major national surgeon meetings. 

• Works as a team member with the Regional Sales Director to prioritize customer technical support and service expectation goals. 

• Provides potential leads for new products, opportunities and customers to the Area Sales Manager(s) that are uncovered during the course of product demonstrations, evaluations and training. 

• Provide input on new product development based on in-field experience. 

• Responsible for documentation at new or existing installations

IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME:

REQUIRED EDUCATION AND YEARS OF EXPERIENCE: 

•  2+ years related clinical experience with Bachelors, OR

•  1+ years related clinical experience with Masters, OR

•  5+ years related clinical experience with AS or equivalent certifications, OR

•  8+ years related clinical experience

180002HR