Working with the VP, Service Chief, or Director, the Practice Manager has full responsibility, authority and accountability for the performance of the hospital/ambulatory practice (inpatient and/or outpatient). Fully supports the delivery of quality clinical care by the practitioners. Responsibilities of the Clinic Practice Manager include, provider relations, communications, management of all non-provider staff (clinical matters will include direction from the affected provider(s), practice revenue cycle management, improvement plans, physical clinic, operations, education and training, supply inventory etc.
Embraces ANTHC mission, vision & values to provide a safe, comfortable, therapeutic patient centered environment.
Understands, embraces and instills the Access to Care principles.
The Practice Manager has direct accountability for the following factors: ANMC scorecard, performance improvement and productivity management.
Provides leadership and is accountable for the performance and direction of the clinic operation.
Provides daily and strategic management of the clinic operations. Ensures adequate staffing and scheduling of all clinic personnel to support operational goals.
Works with the Clinical Director to establish a framework to plan, direct, coordinate and improve all aspects of clinic operations to provide the best patient experience.
Implements, evaluates, and achieves productivity standards for staff.
Supervises the scheduling of patients and evaluates the patient flow to reduce overall cycle time to organizational targets.
Works with Clinical Director and VP on provider recruitment, space and resource planning.
Provides management, guidance and training to staff to meet operational. Performs duties of subordinate staff when necessary to maintain practice operation standards.
Motivates staff and organizes day-to-day activity of department. Ensures scheduling of staff to promote productivity as well as to promote high clinical and service quality, operational and financial viability, and to ensure appropriate patient access to services.
Oversee the purchases supplies and insures proper value for funds expended. Evaluates invoices for accuracy, codes and submits invoices on a timely basis.
Ensures accuracy of payroll submission. Ensures overtime and/or temporary personnel are within budget. Assists staff with payroll issues.
Understands and assures compliance for regulatory, accreditation and system process.
Conducts staff meetings as appropriate. Prepares agendas and forwards meeting notes to appropriate supervisor.
Develops the annual clinic(s) budget including revenue projections and justification of expenditures and non-provider staffing levels.
With the Clinical Director and VP develops long range projections and financial plans, maintains appropriate analysis and recommends necessary adjustments and opportunities for improvement.
Assumes primary responsibility for the fiscal administration and integrity of the clinic(s) including purchasing, capital equipment and inventory management.
Works with the supervisor to maintain practice operation and financial ratios to meet practice and system goals through responsibility for effective operation of revenue cycle activities in clinic(s) by ensuring charges are appropriately documented, effectively captured, and accurately coded.
Ensures compliance with regulatory guidelines, accreditation requirements and system policies/procedure, for all activities within the practice.
Ensures subordinate staff is trained, capable and held accountable to provide high quality care in a caring manner, as well as for all other tasks within practice.
Provides real time feedback of all non-provider support staff.
In partnership with the clinic providers, ensures that employees maintain licensure and certifications as required, as well as coordinating on boarding, department specific orientation and yearly competency evaluation as applicable.
Ensures compliance to all new hire and annual evaluations.
Collaborates with Human Resources on personnel issues including completing requisitions, interviewing, hiring, and constructive counseling and progressive discipline.
Insures appropriate staff competencies are maintained (licensure, certification, orientation, mandatory training, and continuing education).
Interviews and hires non-provider personnel as necessary.
Communicates regularly with the supervisor or designee that involve staff issues, critical patient care concerns, unit staffing changes, quality issues and other pertinent data.
Responsible for maintaining Patient Satisfaction scores for clinic(s) at set targets.
Participates in strategic planning for the clinic(s) regarding operations and new program development.
Maintains communication with the supervisor on a regular basis to review performance improvement, as well as other projects as appropriate.
Performs other duties as assigned.
Knowledge of current issues, trends and legislation in the health care business environment including current working knowledge of third party reimbursement practices
Knowledge of the Alaska tribal health system
Knowledge of principles and practices of employee development sufficient to ensure clinic productivity
Knowledge of computer programs and applications. Electronic Health Record applications, Cerner preferred.
Knowledge of policies and procedures of a clinic sufficient to direct its operations and provide effective patient care
Advanced analytical and problem solving skills.
Excellent management and verbal/written communication skills
Knowledge of HIPAA and other federal and state statutes regarding confidentiality.
Ability to analyze and prepare comprehensive reports, including financial data as well as the ability to incorporate results of that analysis into practice operations
Ability to maintain strictest confidentiality inside and outside the work place
Self-directed with ability to exercise a high degree of initiative, judgment, discretion, and decision making to achieve organization’s mission
Ability to analyze situations accurately and taking effective action
Ability to establish and maintain effective working relationships with employees, providers, policy-making bodies, third-party payers, patients and the public
Ability to organize work effectively.
Ability to delegate and achieve goals and objectives
Ability to exercise judgment and discretion to develop, apply, interpret, and coordinate departmental policies and procedures
Ability to manage change and direct the problem-solving process
Ability to establish and maintain quality control standards
Ability to organize and integrate clinic priorities and deadlines
Demonstrated ability to communicate with clinic staff and department support staff and work well within multi-disciplinary teams.
MINIMUM EDUCATION QUALIFICATION
Master’s Degree in Healthcare
Three (3) years increasingly responsible healthcare experience can be substituted for education beyond a Bachelor’s degree.
MINIMUM EXPERIENCE QUALIFICATION
Non-supervisory - Four (4) years professional work experience. An equivalent combination of relevant education and/or training may be substituted for experience.
Supervisory - Three (3) years practice management experience or an equivalent blend of operational management experience preferred.
MINIMUM PHYSICAL REQUIREMENTS
The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to lift approximately 20 pounds. ANMC is not a latex free environment. Therefore, some latex exposure can be expected.