$80K - $100K(Ladders Estimates)
Position SummaryProvides management and oversees the delivery of hospital float/agency/on-call staff resource deployment and central staffing office operations. Has direct responsibility for managing employee performance to ensure optimal functioning in day-to-day hospital and clinic operations. Works collaboratively with hospital management and Executive Director of Hospital Operations to achieve department, unit, and organizational strategic goals. Fulfills system administrator role for Kronos scheduling system and is enterprise resource for scheduling practice.
Strategic Relevance -- Summary
To advance its position as an innovator and leading health care system, Gundersen Lutheran Health System (GLHS) must continue to demonstrate superior outcomes, provide seamless delivery of care, and ensure competitive cost structures. It must also stay at the cutting edge of emerging technologies and new delivery models that will transform healthcare. The System must anticipate and respond effectively to evolving market and environmental trends, (e.g., shifts in payment models, value based purchasing, transparency of outcomes and information technology) that will impact the delivery of health care services.
The Manager is responsible for understanding the impact of these forces and trends and for managing the effective response from their AOR (area-of-responsibility). The Manager collaborates with others to achieve GLHS' strategic mission and goals: 1) demonstrate superior quality and safety through the eyes of patients and caregivers; 2) demonstrate superior service through the eyes of patients and colleagues; 3) attract, develop and retain a talented and engaged workforce; 4) demonstrate affordability of care; and 5) achieve programmatic growth. The Manager translates System strategy into staff commitment, action, and accomplishment in their AOR.
Position Duties and ResponsibilitiesThe Manager is specifically responsible for:1.0 Organizational Strategy and Implementation - Understanding market trends and the impact on their AOR, contributing to AOR strategic and operational plans, translating these plans, and ensuring the understanding, alignment and commitment of AOR staff.
2.0 Fiscal Management - Effectively using established processes to ensure accountability for effective operations and resource management.
3.0 Human Resource Management - Effectively using established processes to: select, align, engage, develop, manage, and retain a team of highly skilled staff.
4.0 Excellence in Service and Clinical Quality - Achieving seamless delivery of quality patient care and safety, excellence in patient experience and customer service.
5.0 Organizational Leadership - Providing leadership and accomplishing objectives by ensuring the integration of processes and initiatives while modeling collaboration.
Key Accountabilities1.0Organizational Strategy and Implementation1.1Collaborates with Division/Team leadership to understand external market financial, economic, and industry data, identifying market opportunities and threats.1.2Provides leadership and actively contributes to the design and implementation of program goals and objectives.1.3Formulates recommendations for continuous improvement, taking into account market demands, regulatory standards, and changes in clinical practice.1.4Establishes clear performance standards and ensures that cost effectiveness and continuous quality improvement forms the basis for all activities.1.5Collaborates to ensure that resources are prioritized, in place, and used to achieve objectives.1.6Contributes to the development of and implementation of processes to collect clinical and financial data focused on cost and quality.1.7Designs and implements key process improvements to eliminate variability in cost and quality. 2.0Fiscal Management2.1Manages to meet fiscal targets.2.2Participates in financial forecasting and planning along with other members of the management team.2.3Develops and presents comprehensive analysis for financial and program recommendations.2.4Communicates the rationale for financial decisions, ensuring a high level of understanding among staff and clinicians.2.5Evaluates for potential cost-effective change and manages the implementation of approved changes.2.6Ensures staff compliance with financial decisions and monitors physician as appropriate. 3.0Human Resource Management3.1Provides leadership to staff that offers job satisfaction, performance recognition, and stimulates innovative thinking.3.2Ensures that staff understand their roles in accomplishing GHS, Team/Division, and AOR objectives. Establishes expectations for performance and holds individuals responsible for achieving them.3.3In collaboration with Director and HR, ensures the efficacy of systems/processes to recruit, retain, and develop a high performance team.3.4Ensures staff productivity by maximizing efficiency and workflow patterns as well as monitoring and controlling turnover.3.5Implements and actively supports the integration of change and conflict management.3.6Creates a workplace climate that ensures respect, teamwork, open communication, and professional recognition among a diverse workforce. 4.0Excellence in Service <u>and Clinical Quality</u>4.1Ensures the implementation of service standards to meet patient and other customer definitions of excellence.4.2Identifies and analyzes trends in customer satisfaction and patient experience, quality outcomes, and cost using data to guide change in practices.4.3Models and ensures that staff effectively uphold a customer service orientation to meet expectations of patients and internal and external customers.4.4Ensures confidentiality of patient, staff, and appropriate management data and delivers immediate and certain consequences when confidentiality is compromised. 5.0Organizational Leadership5.1Promotes GHS to all constituencies by interpreting and communicating GHS? mission and values, and acting as a loyal and informed spokesperson.5.2Identifies opportunities and effectively manages collaboration with other departments and staff.5.3In the spirit of collaboration, promotes the visibility of staff throughout the organization.5.4Provides a positive learning environment collaborating with academic programs, while ensuring patient safety.5.5Identifies areas for self-development and actively seeks opportunities and resources to meet developmental objectives.
Decision Making Authority & Responsibility
The Manager has the authority to formulate and execute AOR vision, objectives, and strategies consistent with the System's mission, vision and goals. This person determines which resources are needed and facilitates the acquisition of additional resources where indicated.
The Manager has the responsibility to advocate change in AOR processes and systems to ensure optimal, cost effective health care delivery. This individual facilitates the resolution of clinical, staff, and policy issues within agreed upon organizational, financial and regulatory limits. The Manager oversees the enforcement of policy, as well as makes recommendations for changes to AOR staff and leadership. The Manager coaches, monitors, and documents staff performance, makes recommendations for compensation strategy and promotion, and supports the physician recruitment process for their AOR.
The Manager represents Gundersen Lutheran Health System and their AOR within the System and in the external community.
Scope of the JobAge Specific Population Served:Infant (less than 1 year)
Geriatric (65 years & older)
Adult (18 - 64 years)
Adolescent (13 - 17 years)
Pediatric (1 - 12 years)
OSHA CategoryCategory I - All Employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.
Position QualificationsEducation and Learning:RequiredBachelor's degree in a health related field
DesiredBachelor's degree in Nursing from an accredited college of nursing, as recognized by the Accreditation Commission for Education in Nursing or Commission on Collegiate Nursing Education. Work Experience:Required5-7 years of clinical or equivalent healthcare experience demonstrating leadership skills.Desired1 year of management experience.Skills and Knowledge:Ability to or Knowledge of...RequiredCommunicationdemonstrate effective customer service to internal and external customers
understand written and oral instructions
written and oral communication skills
Leadershipmanage employee performance, patient care delivery, and fiscal performance
coach and mentor others
build collaborative relationships
build effective networks
General - All Positionsadapt to a changing work environment
Computer Systems/Software/Applicationsbasic computer skills
License and Certifications:RequiredRegistered Nurse (RN) licensed to practice in the state of employment, some positions may require multiple licenses
Valid Through: 2019-10-17