Our legacy of unsurpassed patient care and unceasing mission to integrate high-tech medical research with clinical operations has led to our prestigious standing as one of the top 10 hospitals in the nation according to U.S. News & World Report. As a premier health care institution dedicated to advancing health worldwide, UCSF Medical Center can also be the best place to advance and shape your career.
The medical center's employees are one of the most important reasons why we are recognized as one of the nation's best hospitals. To work at UCSF Medical Center is to be part of an institution that provides the highest caliber of care to patients; a nurturing, dynamic and team-oriented atmosphere in which to best use your skills and talents.
The Clinical Technology Division has the responsibility for managing all diagnostic, therapeutic, and equipment processing technologies used in the delivery of all patient care to all UCSF Health patients.
The Division’s primary obligation is to ensure this technology is wisely purchased; appropriately configured; performs properly, consistently, safely, is routinely maintained; and is suitably and safely integrated with UCSF’s IT and EMR systems currently deployed.
Provides escalation support, capital planning/capital functional review, and project coordination/implementation for the CAC, Depot, and Field Services shops.
Will participate in Clinical Research support as requested by University research staff.
- Minimum three years relevant experience
- Bachelor’s degree in engineering discipline or related area and / or equivalent experience / training
- Knowledge of biomedical instrumentation technology management and clinical engineering; ability to learn to measure physiological parameter and transitioning to a metric used for diagnostic clinical purposes
- Knowledge of internal policies and external regulations related to biomedical equipment industry safety regulations and performance standards
- Technical skills to maintain and repair biomedical equipment; ability to produce an appropriate quantity of work in a timely, consistent matter
- Customer service skills to addresses issues through personally resolving or appropriately escalating; ensures customer and supplier needs / expectations are met
- Ability to manage multiple assignments through prioritizing tasks and managing time
- Ability to develop working positive relationships within engineers and equipment technicians in department and clinical staff who use the technology; actively cooperates and supports the work of others to get a job done
- Ability to apply reasoning skills to investigate incidents and identify a potential solution. Acquiring analytical abilities to weigh alternative solutions against objectives
- Verbal and written communication skills to explain common Clinical Engineering concepts and actively listen; ability to judge the appropriate person, method, and timeframe for relaying information
- Ability to travel between medical center campuses and clinics as needed
- The flexibility to orient and work at all UCSF Medical Center locations
- Certification in Clinical Engineering clinical technologies functional area
- Certificate in related networkengineering
- Certified Clinical Engineering (CE)
- Master’s degree in related area
- Familiarity with patient monitoring networks and devices for GE Carescape and Philips Intellivue
- Experience with Epic EHR and Capsule device integration systems
- Basic troubleshooting skills for desktop PC, server, and computer networking
Living Pride Standards
- Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center’s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
- Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
- Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
- Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
- Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
- Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
- Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
- Picks up and disposes of any litter found throughout entire facility.
- Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
- Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
- Protects the physical environment and equipment from damage and theft.