: Clinical Education and Access Manager, Neurological Rare Disease - CA/HI EcosystemLocation:
Candidate ideally would live in Central or Southern CANote:
Relocation benefits are not available for this position.
The Clinical Education and Access Manager (CEAM) activities and responsibilities include supporting patients & caregivers interested in learning more about Evrysdi & Spinal Muscular Atrophy (SMA) as well as supporting patients prescribed Evrysdi throughout their treatment journey. This role is a field-based position that will provide reimbursement and educational assistance to patients and caregivers considering starting therapy or currently on therapy. A key requirement for this role is strong support the SMA community by building strong advocacy relationships and supporting the local SMA community at events and conferences. The CEAM will work closely with patients and families, as well as the prescribing physicians office, to prevent and address barriers to patient medication access. The CEAM works in partnership with numerous individuals and internal teams, including the Account Manager, Case Manager, Market Access, Medical Affairs, Advocacy, Sales & Marketing teams. Strong knowledge of reimbursement for pharmaceutical products is desired as this role is a hybrid role supporting patients with clinical education as well as reimbursement support.Key Responsibilities:
Qualifications and Skills Required:
- Provide telephonic & home based education and ongoing support
- Support and educate patients and caregivers about patient services for Evrysdi, including product support and information, dosing and administration, reimbursement services, and other education as needed.
- Maintain routine and proactive contact with patients while reactively responding to specific requests.
- Educate patients about insurance options when necessary to ensure continuity of care for the patient.
- Help patients and families to resolve logistical challenges with insurance and pharmacies when necessary.
- Coordinate and facilitate patient programs and education at conferences. Public speaking and presenting.
- Respond with urgency to patient and patient family questions and concerns; providing resources to resolve patient/caregiver issues.
- Report Adverse Events and product complaints through medical information.
- Adhere to professional standards compliance guidance, policies and procedures, federal, state, and local requirements.
- Attend and participate during external conferences and meetings
- Coordinate with Account Managers, case managers and home office commercial team.
Our Operating Principles:
- Bachelor's Degree required.
- Registered Nurse preferred
- Clinical experience with patients required
- 5+ years of field-based experience in patient services/reimbursement/Pharmaceutical desired.
- Case management experience preferred.
- Orphan or Rare disease experience preferred.
- Experience directly supporting patients required.
- Account management/institutional experience preferred.
- Public speaking & presentation experience preferred
- Familiarity with HIPAA guidelines and FDA requirements.
- Familiarity with and Adherence to internal Compliance guidelines a must.
- Ability to handle difficult patient cases and resolve hurdles.
- Ability to work in a team environment and manage communication with case managers and account managers in close collaboration daily.
- Ability to respond immediately when necessary to prevent lapses in treatment.
- Strong analytical & strategic skills and ability to report on meaningful activity in the region.
- Proficient in computer applications strongly preferred
- Organization and attention to detail
- Professional, proactive demeanor.
- Strong interpersonal skills.
- Excellent written and verbal communication skills.
- Facilitate or attend virtual/live patient/caregiver educational events
- Bi-lingual English/Spanish preferred but not required
- Requires approximately 30% travel, including some overnight and weekend commitments.
Put Patients First: I always act as if patients I know are in the room and do what's best for them.
Follow the science: I seek answers through experiments, data and debate, and act on facts.
Act as one team: I care, collaborate and commit without boundaries, and trust others to do their part.
Embrace differences: I seek diverse perspectives, invite opposing views, and challenge myself and others.
Accelerate learning: I push to learn new things even if it is difficult and openly share my successes and failures.
Simplify radically: I eliminate complexity, reuse with pride, and accomplish more with less.
Make an impact now: I take accountability to do what's right, deliver value fast, and don't wait for certainty.
Think long term: I choose actions today that benefit future generations.
This is a remote position with 30% travel. The candidate must live in the Ecosystem. The expected salary range for this position based on the primary location of Primary Location of CA is $129,000 and $239,000 of hiring range. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. This position is eligible to earn incentive compensation that is calculated and paid in accordance with the applicable Incentive Compensation Plan for the role. This position also qualifies for the benefits detailed at the link provided below.
This position requires significant use of either a company provided or personal vehicle to perform the essential duties and responsibilities of the role. As a result, Genentech, Inc. (Company) from time to time will check your motor vehicle record for purposes of determining your eligibility for driving a Company vehicle or driving any vehicle on Company business.
Genentech is an equal opportunity employer, and we embrace the increasingly diverse world around us. Genentech prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin or ancestry, age, disability, marital status and veteran status.