UNC Dermatology and Skin Cancer Centers (“UNC Dermatology”) provide high quality routine and specialty dermatology services to patients at four outpatient centers, which are located at Southern Village (Chapel Hill), Hillsborough, Raleigh and Burlington. Within these 4 clinical sites, we offer 13 distinct service lines including a variety of procedures for both adult and pediatric populations. Additionally, our Southern Village site houses our Mohs unit, which includes 2 providers and a fellowship program. UNC Dermatology has also partnered with Piedmont Health Services (“PHS”) to provide specialty dermatological care to patients, who use PHS as a primary care medical home.
The Director of Clinical Services is responsible for oversight of the 4 outpatient centers ensuring successful clinical operations and delivery of clinical services across all of these sites in coordination with front line managers. The Director will be primarily responsible for overseeing the operational efficiency and quality of clinic services at all sites, including direct supervision of managers, both clinical and administrative.
The Director will lead efforts to improve quality and patient outcomes by organizing and optimizing clinic operations in a way that contributes to an enhanced experience for patients, staff and providers. The Director will oversee the functioning of key systems vital to clinic operations focusing on the metrics established by the Department and the Health Care System. The Director will play a central role in the clinic’s goal to achieve and maintain high levels of patient satisfaction with clinic services and will be responsible for identifying and facilitating key process improvements initiatives to improve patient access, clinic flow, clinical quality of care and the patient experience. The Director maintains effective and collaborative relationships with the physicians, staff and leadership.
Description of Job Responsibilities
1. Leading People - Leads people at all four sites towards meeting the organization's vision, mission and goals with direct supervision of clinical and administrative site managers. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork and supports constructive resolution of conflicts. Works to improve and reinforce performance of others. Delegates assignments, clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Encourages workforce engagement by building a commitment to excellence. Works collaboratively toward solutions that accomplish organizational objectives.
2. Leading Change - Initiates and manages the change process, taking steps to remove barriers or accelerate its pace. Communicates a compelling vision and need for change that generates excitement, enthusiasm and commitment to the process. Clearly communicates the direction, required performance and challenges of change to all involved parties. Identifies and enlists the support of key individuals and groups to move the change forward. Works directly with site managers, supervisors and others, as appropriate, to develop, review and update any clinic specific policies, procedures, process improvement, training and evaluation that help support efficient clinic workflows, productivity, quality improvement and customer service. Obtains and provides resources to implement change initiatives. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance.
3. Results Driven - Collect, organize, analyze and summarize data for performance measurement, internal and external reporting and decision-?making. Through leading people and change, ensure attainment of system level and department goals. Makes decisions that produce high-quality results by applying knowledge, analyzing problems, and calculating risks. Delivers high-quality services and is committed to continuous improvement. Understands the overall financial performance of the organization and applies financial concepts and practices to establish and maintain realistic budgets. Uses financial information to monitor overall financial status of operations.
4. Policies and Procedures - Ensure adherence to UNC Medical Center’s policies, procedures, human resource management and standards regarding quality improvement, customer service, patient access, productivity, confidentiality, management of electronic medical records and billing. Develops a transparent culture of accountability using policies and procedures.
Bachelor’s degree in related field. Bachelor’s Degree in Nursing (BSN) from a state-accredited school of professional nursing and licensed to practice as a Registered Nurse in the State of North Carolina is preferred. A Masters Degree in a health-related field is desired.
If a nurse: Requires licensed to practice as a Registered Nurse in the state of North Carolina.
Professional Experience Requirements:
If Bachelor’s degree, Five (5) years of operations experience in a tertiary care setting, including three (3) years of experience in a supervisory position in a related field.
If Master’s degree: Three (3) years of professional operations experience in a tertiary care setting with two (2) years in supervisory position in a related field.
Job ID: EXE0012L