Using their knowledge of Oncology clinical operations, the Clinical Application Admin will assist with clinical project management by recommending, planning, executing and evaluating all of the Via Oncology applications, systems and technologies for Wilmot Cancer Institute and their regional affiliates:
- Via Pathways content
- Via Portal software
- Via Insight analytics
Under general direction and with latitude for independent judgment:
Completes the functional design and build of the clinical information system. 30%Works with Via Oncology representatives and URMC's end users to ensure the system meets their needs:
- Works across system to interface with all constituents and get a basic understanding of most aspects of the application and share experience and best practices.
- Understand the choices involved in application specifications
- Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with the software
- Investigate preferred choices of end users
- Respond to Via Oncology's technical questions
- Analyze business operations
- Prioritize and implement requested changes to the system: Constructs plan and reviews work plans to assess implications of schedule changes.
- Analyze new functionality in new releases to determine how it should be used
- Works with Via Oncology staff to maximize the use of the system based on our operational needs
ViaOnc application Management:
- Coordinates software updates and changes
- Reviews and tests new releases
- Reviews requested enhancements
- Collects information regarding potential system enhancement needs
- Prepares details of specifications as needed
- Ensures that interfaced data meets the business need
- Defines project requirements according to the established standards (e.g., scope, schedule, resources, budget, deliverables, etc.).
- Manages all phases of projects and coordinates personnel and other resources as required
- Manages project work plans, resolves project issues, mitigates strategies for project risks and manages project resources.
Clinical Program Management:
- Serve as project manager of WCI pathways initiative
- During the Implementation phase of the project, directs and guides the activities of the department related to the pathways implementation across the WCI enterprise. Works collaboratively with the Clinical Quality office.
- Familiarity with clinical care models, population management, treatment of oncology diagnoses, institutional structure, strategy planning and implementation, IT infrastructure and development, and leveraging data sources to manage oncology population.
- Is the primary support contact for the application.
- Monitors procedural compliance (e.g., issue tracking, scope management, etc.).
- Provides meeting documentation and contributes to meeting facilitation.
- Provides accurate, timely information to the Director related to Program status
- Develops and documents internal procedures to use in conjunction with the application
- Follows established change control processes and procedures for the system
- Prepares System Summaries, BIAs, and Downtime Procedures
- Synthesize quantitative and qualitative information; translate brainstorming into thoughtful organized presentation slides utilizing charts, grahps, and images to appropriately display information.
- Populate and maintain status reports, issue and decision logs, and project timelines.
- Develop meeting materials (eg agendas, presentations, etc) and other written materials.
- Schedule, attend and/or facilitate meetings with internal and external stakeholders.
- Involved in Via Oncology database queries for reporting
- Provides training on new functionality
- Demonstrates effective communication and problem solving skills to meet the customer's needs.
- Participates in priority setting for Hospital and Medical Center cost and quality goals with regard to clinical information systems. Actively participates in departmental, hospital and medical center meetings and committees as assigned.
- Coordinates activities with other clinical information systems technical and applications specialists and develops relationships with external experts to assure technically efficient and cost effective decisions regarding clinical information systems. Supports all project team members with application and information systems knowledge primary resource dedicated to designing, building, testing, and activating the application database.
Bachelor's degree in related discipline such as Computer Science, Business, Mathematics, Statistics, Science or Engineering, and 4-5 years of related experience, preferably 2-3 years in a supervisory capacity; or an equivalent combination of education and experience
- Minimum of three years clinical experience in health care setting, preferably within Oncology at HH or SMH.
- Bachelor's degree or equivalent combination of experience.
- Project management experience is preferred.
- Strong attention to detail, ability to develop creative solutions to complex problems, and developed critical thinking skills.
- Ability to lead meetings, prioritize, resolve conflicts, maintain issues lists and work to a project plan.
- Strong communication skills and follow-up skills.
- Detail-oriented and a knack for probing for information to fully understand the underlying needs of the organization and user community.