Job Summary: Provides administrative and customer service to very large group insurance clients. Works with account team to manage customer relationships and satisfaction.
Functional Responsibilities: Overall accountability for the day-to-day administration of multiple National Accounts clients, including:Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams. Collaborates and acts as a liaison with client's Third Party Administrator to assist with problem resolution and trouble shooting. Provides exceptional customer service to ongoing customer delivery and client satisfaction. Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations. Participates in client account audits and strategic planning process. Partners with Financial team in completion of client reports; analyzing results and identifying trends. Leads and coordinates implementation of new clients and the addition of MetLife product lines to existing clients. Participates in initial strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate installation of data in MetLife systems. Assists in facilitating the execution of contracts to ensure compliance. Partners with Proposal Unit to research and respond to RFP questionnaires. Participates in cross-functional project teams. Maintains awareness and knowledge of MetLife’s and competitors’ products and trends. Performs other duties as assigned or required.
Supervisory Responsibilities: None. May guide the activities of lower-level staff members.
Supervisory Responsibilities: None. May guide the activities of entry-level staff members.
5+ Years of Experience
Ability to communicate clearly both verbally and in writing.
Customer service and relationship management skills.
Understanding of how to provide exceptional customer service and how to develop relationships.
Manage multiple tasks, set schedules and priorities to meet both internal and external deadlines. Proficient problem solving skills.
Understands internal systems and apply analytical skills to the systems. General understanding of U.S. economy and employee benefits industry. Proficient with Microsoft Office software.
MetLife Core Products (Life, Dental, Disability, Voluntary Benefits, Retirement & Savings).