Client Support Manager (Onlife Health) in Brentwood, TN

$80K - $100K(Ladders Estimates)

BlueCross BlueShield of South Carolina   •  

Brentwood, TN 37024

Industry: Finance & Insurance


5 - 7 years

Posted 52 days ago

This position develops, reviews and monitors plans with clients and internal stakeholders. The Client Support Manager researches and responds to client questions on a wide range of processes and programs; he/she also as identifies, documents, and works or escalats issues. The Client Support Manager must establish and maintain a good relationship with the client, consultant/agent, sales and other internal stakeholders to successfully meet account expectations and needs.Job Description:

Job Duties & Responsibilities

The essential functions listed represent the major duties of this role, additional duties may be assigned.

Day-to-day Client Management

  • Monitors status of activities and documents progress
  • Identifies issues and develops alternatives for solutions in partnership with other internal areas
  • Facilitates meetings with internal stakeholders to evaluate alternatives, strategies or contingency plans for a solution - if needed, escalates issues to appropriate level
  • Communicates non-standard Account requests to impacted departments

Problem Solving

  • Communicates group needs and specifics to Senior Leadership and key internal stakeholders including progress made, plans determined and issues identified and resolved
  • Documents issues; manages and tracks resolution of barriers and issues
  • Develops action plans for key issues as well as the result of the solutions

Support Account Performance

  • Leads weekly meetings/calls with client, account management and internal subject matter experts
  • Leads the annual account renewals

Client Relationships

  • Builds and manages effective business relationships to understand impact of product/ process/program changes
  • Become a trusted advisor to the client

Required Qualifications

  • Bachelor's degree and 5+ years related work experience or equivalent combination of transferable experience and education.
  • Previous sales, account servicing, customer or similar experience with large groups
  • Demonstrated experience in managing projects and/or improvement initiatives
  • Effective in all the programs in MS Office and PC-based software skills (i.e. Word, Excel, PowerPoint, Project).
  • Demonstrated results-oriented performance
  • Experience working with continuous improvement disciplines, including the use of Process Improvement tools, methodologies and applications
  • Experience with complex decision-making and problem solving
  • Experience setting clear, actionable objectives and tactical plans for result attainment
  • Strong understanding of the business and its impact on the organization
  • Experience in developing and maintaining effective working relationships
  • Excellent verbal and written communication skills; excellent presentation skills
  • Experience managing multiple job duties simultaneously

Preferred Qualifications

  • Knowledge of health care and wellness industry

Valid Through: 2019-10-18