Client Success Lead (Automotive Expert)

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Equal Opportunity Employer M/F/D/V

Job Type: Full-time, in-office, 1336 SE 47th St, Cape Coral, FL 33904

Travel: Up to 80%

Benefits: 401k, PTO, and benefits (health, vision, short/long term disability, and more) eligibility within 1 month of start date, relocation assistance to the Cape Coral, FL area

POSITION OBJECTIVE

As a Client Success Lead, you will be a client-focused leader driving incredible value! You will support your automotive clients by conducting need-based analyses to identify additional services that will improve their business outputs and ensure ongoing projects meet client expectations. Utilizing your knowledge of the automotive industry and their business, you will help to guide the Delivery team in fulfilling our contracted services. Your mission will be to grow client revenue quarter over quarter by incorporating internal reviews with the team and external business reviews with your client to validate success. You will be responsible for finding new opportunities, scoping new deals for the company, and selling work to clients while being their point of contact.

CRITICAL SUCCESS BEHAVIORS

• Capable of uncovering and interpreting needs and linking to available service solutions
• Displays incredible passion for the clients they support
• Focused on continued client success and providing high-value interactions and support
• Dig in and understand the client needs to recommend improvements with a clear path to get there
• Displays expertise within the automotive industry
• Completion of repeatable sales and account management processes
• Partner with your teammates on projects while lending your expertise
• Confidently communicate ideas to senior executives, as well as internal and external stakeholders
• Comfortable leading workshops, seeking input, feedback, and storytelling
• Display an exceptional ability to take the initiative and ownership while focusing on continuous improvement
• Able to organize needs and activities across multiple disparate organizations
• Displays expert-level creative thinking and innovation to craft out-of-the-box solutions

QUALIFICATIONS

The ideal candidate must possess:

• Tenure and demonstrated history of sales success within the automotive industry
• Sales experience within a contact center/Business Process Outsourcer (BPO)
• Strong Microsoft Office product proficiency
• History of overachieving in a quota-bearing role
• Strong analytical and communication skills

The ideal candidate would typically have:

• B2B sales experience