Client Success Account Manager

Less than 5 years experience  •  Market Research

Salary depends on experience
Posted on 02/21/18
Morrisville, NC
Less than 5 years experience
Market Research
Salary depends on experience
Posted on 02/21/18

Description:

The Client Success Account Manager manages client accounts, implements online marketing campaigns, and provides world-class support to help our clients achieve their business goals through highly targeted online advertising.

Responsibilities:

  • Successfully manage, coordinate, and performance tune ad campaigns to ensure overall client satisfaction.
  • Work with subject matter experts, in-house and remotely, to create relevant content and campaigns for small businesses.
  • Troubleshoot issues.
  • Review client reports.
  • Initiate daily, weekly, and monthly client calls.
  • Develop expertise on online search advertising platforms including Google, Bing, and Yahoo.
  • Work closely with internal team members to develop internal processes.
  • Work closely with the team to shape the future of the business.

Minimum Qualifications:

  • Bachelor’s degree in business, marketing, communications, or related area.
  • 2+ years of client-facing experience with demonstrated dedication to clients and problem solving.
  • Working knowledge of online search advertising platforms including Google, Yahoo, and Bing. 
  • Minimum of 1 year SEM & PPC experience.
  • Google AdWords certification is a plus.
  • Experience working in a collaborative team environment.
  • Unquestioned integrity & commitment level.
  • Solid understanding of web analytics software.
  • Excellent written and verbal communication skills with a professional phone presence.
  • High proficiency with Microsoft Office, Outlook, and Google Docs. 
  • Ability to work in a fast-paced environment and thrive at learning a lot quickly. 
  • Flexible and interested in a small company with lots of growthopportunity. 
  • Likes to have fun!.
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