Client Solutions Manager

Alorica   •  

Omaha, NE

Industry: Manufacturing

  •  

Less than 5 years

Posted 46 days ago

SUMMARY                                                                                                                                                                                                                                                                                                                        Qualifying, selling, negotiating and implementing new business opportunities with existing clients.  Act as a Customer Advocate regarding existing client solutions.                   

JOB RESPONSIBILITIES                                                                                                                                                                                                                                                                                                                       • Expand business footprint with existing clients.
• Align short- and long-term strategies with client to maintain and expand revenue.
• Oversee all contract renewals and negotiations
• Present solutions based on understanding of client’s business issues.
• Act as a strategic manager for internal resources as well as client contacts to successfully negotiate, close and implement new business.
• Work with internal teams to structure value proposition to clients.
• Lead negotiations to ensure the company’s best interests from a business issue and legal perspective.
• Provide leadership and support in crafting client proposals.
• Provide guidance on key deal assumptions such as call volumes, service levels and other critical metrics necessary to build proposals.
• Meet with sales leadership to craft personal development strategy on a regular basis.
                                                                                                                                                            
                                                                                                                                                                                                                                                                                                                                                          OTHER RELATED DUTIES                                                                                                                                                                                                                                                                                                                     • Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
• Perform other duties as assigned by management
   

JOB REQUIREMENTS                                                                                                                                                                                                                                                                                                              Minimum Education and Experience:
• Bachelor’s Degree or equivalent in relevant work experience.
• Three to five years of client management and/or combination of client management and call center experience required.

Knowledge, Skills and Abilities:
• Proven track record in solutions-based relationships.
• Demonstrated creativity in analyzing and identifying solutions.
• Industry knowledge of interaction centers and specific business verticals.
• Proficient personal computer skills including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in partnership with all levels of the organization and client management.
• Ability to prioritize and organize work in a multitasked environment.
• Ability to adapt to a flexible schedule and maintain the highest level of confidentiality.
Work Environment:
• Office environment.
Physical Demands:
• Ability to lift and/or move 20 pounds with or without

Requisition ID: 135767

accommodation.