Client Services Team Leader - Health and Benefits

Confidential Company  •  Norwood, MA

Less than 5 years experience  •  Misc. Healthcare

Salary depends on experience
Posted on 08/11/17 by Vera Littleton
Norwood, MA
Less than 5 years experience
Misc. Healthcare
Salary depends on experience
Posted on 08/11/17 by Vera Littleton

Primary Responsibilities:

Provide direct management for a team of analysts including coaching, career development and performance management.

Supervise the daily team work, such as inbound and outbound files, client requests, employee communications and reporting deliverables.

Conduct ongoing updates and planning with your clients.

Ensure fulfillment of Service Level Agreements according to client contracts.

Manage monthly, quarterly, and annual projects, as well as special requests from your clients.

Work successfully with other teams and individuals throughout the company to resolve issues and achieve results.

Qualifications

Core Competencies and Requirements:

3 – 5 years related work experience

BA/BS degreepreferred

Ability to prioritize and manage multiple projects simultaneously

Strong critical thinking and problem-solving skills

Comfortable working with data, including strong Excel knowledge

Strong oral and written communication skills

People management experiencepreferred

Client interaction experience

Ability to work independently and in a team environment

Knowledge of SQL preferred

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