Client Services Program Manager

CNSI   •  

Phoenix, AZ

Industry: Professional, Scientific & Technical Services


5 - 7 years

Posted 155 days ago

This job is no longer available.

CNSI a CMMI Maturity Level 3 company has established strong domain expertise in prominent industries, including Health, Defense and National Security, Government IT, Homeland Security and Transportation. We employ a world-class team of professionals all of whom have experience with large scale mission-critical IT implementations. CNSI is headquartered in Rockville, Maryland and we are on site in over 10 cities worldwide.


  • Responsible for delivery of all implementation and operations services
  • Team CNSI's senior representative for the contract
  • Serves as the primary point of contact (POC) to AHCCCS/Med-QUEST project team
  • Responsible for Team CNSI's business relationship
  • Accountable for Team CNSI’s activities related to contract deliverables, project management and subcontractors
  • Achieves and exceeds profitable growth, financial, and performance targets to improve client satisfaction, CNSI  market position and long-term growth opportunities
  • Leads, coordinates and manages the long-term, consultative, client relationship to become the client’s trusted advisor
  • Responsible for overall service excellence and developing and executing relationship related improvement plans
  • Uses industry expertise to understand the client’s agenda and identify ways to enhance the client’s business performance with CNSI services
  • Successfully creates, communicates and executes an ongoing account operational business plan that connects CNSI and client strategies
  • Drives productivity, quality and other CNSI corporate initiatives into the account operational business plans to maximize the overall health of the account and value to the client
  • Outlines the overall account workforce and labor strategy to meet client and business objectives
  • Identifies and prioritizes growth opportunities based on client needs and CNSI strengths, and incorporates into account operational business plan
  • Manages account P&L to meet or exceed corporate targets, with emphasis on the profit, revenue and growth
  • Anticipates, mitigates, and manages risk to CNSI and the client
  • Accountable for end-to-end service delivery and ensuring all contractual commitments are met
  • Accountable for account Service Excellence targets are achieved
  • Accountable for account service level agreements (SLAs) are achieved
  • Develops and communicates workforce / talent demand to run existing business and meet projected account growth
  • Manages client communications and expectations around issues and provides final resolution for issues not resolved by leveraged delivery
  • Provides leadership to all employees who, either directly or indirectly, provide services to the client
  • Motivates employees to achieve the account vision, goals and culture needed to meet client and CNSI expectations
  • Works with leveraged organizations on personnel changes ensuring any staffing changes maximize the overall health of the account and the client relationship





      • Bachelor’s degree
      • 5+ years of experience in the Health industry
      • 3+ years of experience in a leadership role supporting a State Medicaid program
      • Excellent leadership and management skills
      • Excellent written and verbal communication skills
      • Public speaking
      • Superb listening skills
      • Broad knowledge of service delivery and contract management
      • Energetic, results orientated leadership style
      • Can effectively achieve results in a highly collaborative, matrixed organization structure

CNSI is focused on hiring and retaining the best and the brightest. For that, we offer employees a rewarding career path and benefits that exceed the industry norm. In addition to a solid compensation package, CNSI provides employees a range of benefit programs designed to support you and your family. Below are just a few of our programs.


      • Annual and Other Paid Leave
      • Medical/Dental Insurance
      • Flexible Spending Account (FSA) Plan
      • Disability Insurance (Short & Long Term)
      • Life Insurance
      • 401(k) Retirement Savings Plan
      • Employee Assistance Program
      • College Savings Plan
      • Tuition & Training Assistance
      • Paid Holidays
      • Employee Referral Program & More!

CNSI maintains a policy supporting equal employment opportunity. Employment decisions at CNSI are made without regard for race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, genetic status, family responsibilities, protected veteran status or any other status protected by applicable Federal, state, or local law. We are proud of our diversity and encourage all qualified applicants to apply.  1160