Client Services Manager

StyleCaster   •  

New York, NY

Industry: Advertising & Marketing Services


Less than 5 years

Posted 271 days ago

This job is no longer available.

CLIENT SERVICES MANAGERLocation: New York, NYDepartment: Professional ServicesType: Full TimeMin. Experience: Mid Level

SheKnows Media is a top women’s lifestyle digital media company that averages 60 million unique visitors per month (comScore) and reaches more than 300 million social media fans and followers. The company operates a family of leading media properties that include,, and

The Job:

The Client Services Manager is responsible for the overall success of all accounts once they’ve been sold, including campaign implementation, performance, reporting, retention and growth. This is primarily driven through acute attention to campaign performance data, optimization and issue resolution.

The Work:

  • Act as a liaison between sales and production teams to facilitate communication, manage workflow and day-to-day logistics and ensure successful and timely delivery of all sold and internal advertising campaigns
  • Work closely with presales and strategy teams to troubleshoot and forecast any questions or issues that may come with new campaign elements
  • Participate in conference calls with agencies, account executives and clients to go over details of each sold ad campaign, understand scope of project, define performance goals, communicate ongoing campaign success and optimization strategies
  • Effectively set and manage expectations both internally and externally
  • Create and enforce project schedules with input from team as needed, ensuring deadlines and launch dates are met
  • Ensure appropriate KPIs are assigned to all campaigns before launch and act as the primary driving force to ensure those KPIs are being met throughout the life of the campaign, requiring integration with trafficking, media buying, social and sales teams
  • Coordinate with all internal departments to execute and implement all elements of sold advertising campaigns ensuring all of the client’s needs were met and their brand was represented the way it was promised to them
  • Responsible for managing a book of campaigns with the expectation of campaign completion, renewal and growth
  • Responsible for identifying well performing campaigns and facilitating case studies and group learnings
  • Will help identify team training gaps including new hire orientation, account retention and growth
  • Will work with top accounts and “at-risk” accounts to help save and grow revenue
  • Will own relationships with internal teams (ie. Design, Edit, Dev) to help identify, communicate and train on new processes and product launches
  • Update project management system with campaign details and delegate tasks to appropriate teams for each project on a daily basis according to campaign timeline
  • Monitor performance throughout campaign lifecycle and provide final metrics/statistics at the conclusion of each project
  • Manage project budgets utilizing defined processes, including assigning and measuring resources spent against project estimate
  • Manage multiple projects with various timelines simultaneously
  • Participate in weekly Sales & Marketing department meetings to discuss progress, goals and company updates

The Fine Print:

  • Bachelor’s degreepreferably marketing or business related
  • 2-3+ years of experience working in account management, online advertising or a related field
  • Excellent oral and written communication skills
  • Proficiency in Microsoft Outlook, Excel, Word and PowerPoint
  • Proactive and able to anticipate and manage risk
  • Ability to handle demanding clients and large initiatives in a fast-paced environment
  • Proven time management skills
  • Ability to independently set and manage multiple competing priorities
  • Outstanding organizational ability, critical thinking skills and attention to detail
  • Positive attitude and excellent interpersonal skills
  • Strong work ethic with the ability to succeed in a fast-paced, deadline-driven environment