Client Services Manager

Insight Enterprises Inc   •  

Dallas, TX

Industry: Manufacturing

  •  

Less than 5 years

Posted 25 days ago

Requisition Number: 73135

The Client Services Manager is a leader of large and complex End User Outsourced Programs within a specific geography or book of business. This role integrates into the client’s IT environment as a supporting leader to drive success of service delivery and client objectives. Incumbents will be experienced in IT operations, executive level communication, business analysis, continuous improvement and service delivery performance monitoring. This position will report to the Client Services Executive.

WORK PERFORMED
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Functions of the Job:

  • Manages and develops organizations ranging from 20 to 100 technical resources with 3 to 5 direct reports.
  • Builds and leads teams in virtual and matrix reporting structures.
  • Maintain key relationships both internally and with client stakeholders.
  • Liaison between client and Insight leadership (i.e. Sales, Operations, Service Desk, Finance, Legal and Human Resources)
  • Monitor and mentor team member performance, including the reinforcement of Insight corporate initiatives.
  • Holds internal and client facing status meetings, monthly updates, and quarterly meetings that reports on performance, issues, and continuous improvement.
  • Maintain and uphold program and client processes and procedures in conjunction withcontractual expectations such as SLA adherence, scope, and customer satisfaction.
  • Produces a regular status reports documenting program health, progress and financial trending relating to their program(s)
  • Analyze and resolve escalated client issues that have the potential to jeopardize the ability to meet agreed upon deliverables.
  • Provide operational oversight for all services and provides Program Management support where required.
  • Resource management (interview, development, utilization, escalation, behavior and performance).
  • Maintain P&Ls, utilizationreports, forecasting, and other operations functions related to their program(s).

KNOWLEDGE, SKILLS, AND ABILITIES
3-5 years of management experience in the IT field required. Must have exceptional interpersonal skills to work with clients. Ability to display high-level troubleshooting competencies required. Must have ability to read, analyze, and interpret scopes of work. Manage, mentor, and train team members experience a must. Must be able to monitor and drive team to a goal/outcome. Strong reporting skills in Excel needed. Must have strong decision making and time management skills. Financial knowledge (P&L Management) required. Ability to write reports and/or business correspondence needed. Ability to effectively present information and respond to questions from groups of managers, customers, other employees a plus.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at insight.com.

  • Founded in 1988 in Tempe, Arizona
  • 7,400+ teammates in 19 countries providing Intelligent Technology Solutions for organizations across the globe
  • $7.1 billion in revenue in 2018
  • Ranked #417 on the 2018 Fortune 500, #12 on the 2018 CRN Solution Provider 500
  • 2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 Microsoft Worldwide Artificial Intelligence Partner of the Year
  • Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology and #5 on the Phoenix Business Journal 2018 list of Best Places to Work (Extra Large Business)
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Dallas || Texas (US-TX) || United States (US) || None || None || US - Dallas, TX ||

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