Requisition Number: 73135
The Client Services Manager is a leader of large and complex End User Outsourced Programs within a specific geography or book of business. This role integrates into the client’s IT environment as a supporting leader to drive success of service delivery and client objectives. Incumbents will be experienced in IT operations, executive level communication, business analysis, continuous improvement and service delivery performance monitoring. This position will report to the Client Services Executive.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions of the Job:
KNOWLEDGE, SKILLS, AND ABILITIES
3-5 years of management experience in the IT field required. Must have exceptional interpersonal skills to work with clients. Ability to display high-level troubleshooting competencies required. Must have ability to read, analyze, and interpret scopes of work. Manage, mentor, and train team members experience a must. Must be able to monitor and drive team to a goal/outcome. Strong reporting skills in Excel needed. Must have strong decision making and time management skills. Financial knowledge (P&L Management) required. Ability to write reports and/or business correspondence needed. Ability to effectively present information and respond to questions from groups of managers, customers, other employees a plus.
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Dallas || Texas (US-TX) || United States (US) || None || None || US - Dallas, TX ||