Client Services Manager

Less than 5 years experience  • 

Salary depends on experience
Posted on 05/22/18
New York, NY
Less than 5 years experience
Salary depends on experience
Posted on 05/22/18

The Role

BuzzFeed is looking for a detail-oriented, customer-service focused individual to help manage and support BuzzFeed's advertising operations. As the Client Services Manager, you will lead in the ideation and creation of strategic sales proposals, generate ideas and concepts to solve client goals that are deeply rooted in storytelling and insights. You will additionally serve as the client’s primary point of contact for the execution of the program.

The Team

The Client Services team is responsible for developing and executing programs with BuzzFeed's advertising partners. Our focus is building strong relationships with both internal stakeholders and external clients to ensure that we deliver top tier customer service throughout.

You Will

Account Planning

  • Partner with Sales in the creation of proposals for incoming RFPs by creating media plans to meet advertiser and category objective
  • Develop strong understanding of BuzzFeed products for advertisers
  • Establish relationships with agency and advertiser partners in local market
  • Ensure feasibility of execution by vetting proper approvals through appropriate internal teams
  • Ensure all approvals are acquired from relevant departments prior to sending out a proposal
  • Ensure media plans include accurate pricing and available inventory and adhere to defined business processes to ensure optimal program performance
  • Enter and manage insertion orders within third party and internal sales operations systems

Account Management

  • Serve as the client’s primary point of contact for the program while meeting and exceeding client expectations
  • Work closely with BuzzFeed Creative and other cross-functional teams to manage and launch custom BuzzFeed creative and custom ad products
  • Monitor and optimize program performance and delivery by working with distribution and other cross-functional teams
  • Develop a thorough understanding of internal tools and become an expert on BuzzFeed ad products and ad specifications
  • Effectively communicate BuzzFeed products and offerings as they relate to client goals
  • Provide reporting and associated analyses specific to BuzzFeed KPIs and unique client goals
  • Deliver timely custom program reports - PowerPoint/Keynote experience a plus

You Have

  • Minimum 3 years experience working at a media agency or publisher managing a brand’s digital advertising strategy and buying activities
  • Passion for social media and about learning BuzzFeed products
  • Demonstrated organizational, planning, and execution skills. Follow established processes and understands the importance of them
  • Strong attention to detail and seek accuracy
  • Must be self-motivated, driven and able to work independently as well as part of a team
  • Communicate clearly and effectively through verbal, written, and non-verbal methods
  • Excellent interpersonal skills and comfort with client interfacing role
  • The ability to think outside the box and articulate 'big ideas' and are creative and strategic in nature
  • Strong quantitative and analytical skills as well as creative problem-solving abilities
  • Proficiency in Microsoft Excel and PowerPoint - Keynote preferred
  • Familiarity with DoubleClick DFP, DFA, Atlas, Comscore Media Metrix, and Salesforce.com a plus
  • Adaptability to different personalities and comfortable in a dynamic environment
  • Bring energy and passion to everything they do, and will not be afraid to roll-up his/her sleeves to tackle projects both big and small.
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