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Client Services Manager in Conway, AR



$80K - $100K*


Account Management


5 - 7 years

Job Description

Client Services Managers serve as a client or account management's day-to-day point of contact for Solution and/or InfoBase Delivery. The CSM is responsible for coordinating or managing the following: production processing; change, issue and release management; data delivery across all Acxiom lines of business and teams; and contractual compliance. The CSM is also involved in defining requirements for account related projects as well as resolution of client delivery issues and seamless quality assurance of client deliverables.What you will do:

  • Point of contact or escalation across Acxiom for multiple / more complex accounts to: reviews issues, risks, service level agreements, market leadership information needed for operational business reviews with clients, awareness of SLA/SLE penalties across Acxiom
  • Manages client and Acxiom's delivery expectations – including being a liaison with Sales and Markets as well
  • Communicates status
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Valid through: 2020-4-9

About Acxiom

Acxiom Corporation is a marketing technology and services company with offices in the United States, Europe, Asia, and South America. Acxiom offers marketing and information management services, including multichannel marketing, addressable advertising, and database management. Acxiom collects, analyzes, and parses customer and business information for clients, helping them to target advertising campaigns, score leads, and more. Founded as Demographics in 1969 by Charles D. Ward in Conway, Arkansas, Acxiom is headquartered in Little Rock, Arkansas, United States. The company has additional U.S. offices in Chicago, Illinois; New York, New York; Foster City, California; and Nashville, Tennessee. International offices are located in the United Kingdom, France, Germany, Netherlands, Poland, Australia, China, and Brazil. Services are available to companies in other countries.
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* Ladders Estimates