Client Services Engineer 2

Vocera Communications   •  

Fort Wayne, IN

Industry: Telecommunications

  •  

Less than 5 years

Posted 57 days ago

This job is no longer available.

Position Description: As a Vocera Client Services Engineer, (CSE) your mission will be to provide dedicated services and support to help doctors, nurses, clinical staff, IT organizations, and system administrators deliver extraordinary patient care using Vocera solutions. You will be working in a dynamic, fast-paced, collaborative environment in the post-deployment phase of the customer life-cycle. You will use your technical expertise in partnership with clinical leads to implement and optimize solutions that provide for high-quality, high-value, and user experiences.

As a CSE you will provide remote services to customers around the world. Due to the geographic diversity of our customer base, work schedules are assigned between 6am - 6pm Pacific Time including rare late shift work - only on an as- needed basis.

Responsibilities

  • You will perform system upgrades and database rebuilds for all Vocera platform solutions; this includes architecting, planning, project management, implementing, and testing services
  • Tackle problems for customer environments for optimal system uptime
  • Develop and document best practices and processes, Authoring knowledge - based articles for internal and external use
  • Lead customer communication, assuring timely status updates and issue resolution
  • Review product documentation prior to new releases, knowing the latest on Vocera products and solutions
  • Provide formal and informal training to customers and partners
  • Perform and deliver system health reports and report product defects and enhancement requests

Competencies

  • Passionate about a quality customer experience and willing to step outside your technology comfort zone in order to meet Vocera's customer needs
  • Enjoy being apart of a fast paced dynamic and high performing team environment with high expectations
  • Strong organizational and multi-tasking skills with ability to lead multiple simultaneous customer projects in both deployment and post deployment environments
  • Strong analytical skills; adept at troubleshooting and problem solving
  • Excellent communication skills

Requirements

  • BS in Computer Science, or equivalent
  • 2+ years of meaningful experience in a customer-facing technical services or support role
  • Experience with administering and solving issues within Linux systems
  • Proven experience with installing, administering and troubleshooting Microsoft server-based environments, including experience with VMs, clusters and distributed systems
  • Experience managing Microsoft SQL 2008 and 2012 technologies
  • An understanding of PBX/telephony systems or related system equipment preferred
  • Knowledge of wired and wireless (802.11 a/b/g/n) infrastructure systems experiencepreferred
  • Exposure to integrating nurse call, patient monitoring, or other third party systems is nice to have
  • Experience with server and network certifications preferred (MCSA, MCITP, CCNA, CWNA, etc.)
  • Having Java programming and scriptingexperience is a plus
  • Minimal travel to customer sites (less than 10%)


Belief in Diversity
Vocera Communications is an Affirmative Action Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.