Client Services Consultant in Virtual / Travel

$80K - $100K(Ladders Estimates)

Broadcom   •  

Virtual / Travel

Industry: Telecommunications & Hardware


5 - 7 years

Posted 58 days ago

This job is no longer available.

Job Description:

A senior individual of the highest technical skill and experience in Automated Mainframe Monitoring. Displaying a broad range of disciplines, environments, and monitoring best practices within the mainframe operations practice or, the individual may possess skills and highly technical experience in CA Sysview software, that is, a specialist of the highest technical caliber. Provides assistance and recommendations to management and clients on performance monitoring topics pertaining to the architectural design and development of applied systems and software services. Additional capabilities such as REXX coding to enhance further automation capabilities of the Sr. consultant is a requirement for this position. Ability to travel to client sites is required for this position.

■ Analyzes of performance monitoring data requirements and provides related solution modeling and implementation.

■ Reviews proposed solution plans for CA Sysview and related performance monitoring actionable results based on performance rules.

■ Evaluates solution design, upgrade, conversion from other performance monitoring products and implementation approaches.

■ Conducts hardware/software comparative evaluations as they relate to performance monitoring.

■ Technical solution trouble shooter and post implementation support.

■ Possess in principle, an understanding of the components that CA Sysview monitors such as MQ series, CICS, DB2, Datacom, IMS and IDMS.

■ Acts as consultant in studying and recommending actions on a wide variety of technical areas regarding performance monitoring, providing guidance to customer management and technical resources.

■ Communicates current innovations and trends in performance monitoring solutions.

■ Technical consultant and reference source.

■ Evaluate and audit computer center and systems performance operations.

■ Ability to implement or upgrade CA Sysview.

■ Ability to script or code quick implementation to solve conversion from other products to CA Sysview and understand integration to other products such as DB2 and IBM's Netview ​

Technical Skills

■ Understanding of CA Sysview concepts and practice

■ Understanding and implementation of CA Sysview.

■ Proficient with REXX programming languages

■ 5+ years' experience with CA Sysview

■ Firm understanding of performance management rule sets and ability to take examples and put together automation rules to make performance metrics actionable

■ Familiarity with BMC Mainview, Omegemon, Netview and other competitor products to CA Sysview.


■ Ability to listen to client requirements and organize them into a list of business needs and objectives

■ Ability to provide written communication back to the project manager and customer regarding build and integrate instructions, assigned task status, and ability to communicate through channels such as knowledge transfer instructions to run the solution after implementation is complete.

■ Ability to follow a communication plan established by the project manager

■ Ability to document clearly all the aspects listed above and ability to clearly communicate in writing project statuses, task status and communicate in writing build and integration result from CA Sysview implementations. ​

Valid Through: 2019-9-16