Client Services and Delivery Manager

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Manhattan Beach, CA

Industry: Professional, Scientific & Technical Services

  •  

8 - 10 years

Posted 5 days ago

Description : Our client specializes in training for salespeople and managers in a variety of industries. They implement sales development programs, best practices, sales management skills and programs to convert a service culture to a sales culture. They believe in helping their clients create a unique and positive buying experience for their customers. They seek a Client Services & Delivery Manager who will both manage and deliver large-scale training initiatives for their clients, many of whom are some of the most well-known companies in tech, financial services, and beyond. This person must have a strong business acumen and executive presence, as well as a client service mindset and desire to over-deliver.

Responsibilities

- Conduct initial stakeholder interviews, manage focus groups, and perform discovery to learn the client's culture, people, and processes

- Work with training curriculum team to craft messaging and materials to most effectively deliver the firm's IP to their clients

- Lead and facilitate training sessions for small to large audiences

- Coach and mentor participants through in-depth one-on-one and smaller group sessions

- Drive development of the training curriculum 

- Provide superior client follow-up and support leading up to and following each engagement

Required Skills and Attributes

- 8+ years training experience in a business setting

- Bachelor's required; MBA or other related advanced degree(s) a plus

- Extensive "front of room" experience, with engaging sales training skills

- Sharp intellect and the ability to be "quick on the draw"

- Ability to understand the client's IP clearly and then contribute to the IP

- Relatable professional experience

- Fluent in different languages, a plus 

- Must be able to travelinternationally, occasionally

 

- Innate understanding of when to speak and how to engage the front of room

- Unmatched written and oral communication skills