Client Service Principal at Slalom Consulting in Detroit, MI

Client Partners are regularly and closely engaged with their clients – understanding their client’s strategies and objectives, environment, and industry. They proactively identify opportunities to help clients meet their objectives and to address challenges and constraints. They are highly aware of the delivery work in which Slalom is engaged, and work with the account team to drive excellent delivery.

You would enjoy this role if you have a real passion and interest in your client’s business and industry. You thrive in a fast-paced environment, and you enjoy the variety of business development, contracting/negotiating, solutioning, client engagement, delivery excellence enablement, operations/financial management, and team/people management—all in a single role.

What You’ll Do

• Build and maintain Slalom’s footprint within your assigned account(s)
• Partner with your client(s) to influence strategic direction and identify ways Slalom can help them achieve business objectives
• Maintain a utilization target of 60%
• Drive revenue responsibility of $1-2.5MM
• Identifies opportunities for growth/maturation of Slalom Offerings, and sets the direction for that growth
• Provides oversight and governance of all sold/managed engagements
• Drives business development with the proper information (creation of SOW), tools and subject matter expertise to sell engagements within the offering
• Maintains awareness of industry best practices and business levers for a particular client list and understands how Slalom Practice Areas interact
• Oversees project delivery quality assurance
• Manage project teams ranging from 2-10 consultants on-site
• Responsible for staffing and utilization of team

What you'll Bring

• Minimum 7+ years of account + delivery management experience
• Advanced project delivery including all aspects of program/project management
• Excellent negotiation, conflict management, problem-solving and decision-making skills