Client Service Manager III

Arthur J Gallagher   •  

Tampa, FL

5 - 7 years

Posted 258 days ago

This job is no longer available.

Arthur J. Gallagher Risk Management Services, Inc. is the U.S. retail property/casualty brokerage division of Arthur J. Gallagher & Co. Our advisors specialize by industry and coverage types—developing solutions uniquely tailored to individual client requirements. We deliver a full range of insurance and risk management products and services, including traditional and loss-sensitive coverages, captives, alternative risk solutions, and financial products to clients around the world. For additional information, please refer to Career Opportunities with Arthur J. Gallagher & Co.

 Position Summary:

The Branch Client Service Manager III is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts within a Branch that consistently meets or exceeds CSO revenue benchmark expectations.  This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor.  The Branch Client Service Manager III directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Successfully and profitably manages an assigned group of accounts. Builds and solidifies relationships with existing clients by providing exceptional ongoing care.  In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner.  Secures existing business and drives the sale of additional services and lines of coverage.  Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyer.  The Client Service Manager III title is determine based on factors including but not limited to total revenue under management, complexity, strategic accounts, etc.

Required:

  • Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.  
  • 1+ years supervisory experience. 
  • P&C License

Desired:

  • Previous insurance knowledge and experience managing client relationships.

  • Solid financial acumen.

Work Traits:

  • Proficient in using technology as a tool to maximize productivity and quality.  

  • Strong written and verbal communication skills.

  • Comfortably engages others in consultative discussion.   

  • Effectively manages/balances multiple and sometimes competing priorities.  

  • Works in a self-directed manner.

    42150