Client Service Manager

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 37 days ago

This job is no longer available.

What you will be doing

Client Services Manager- Liaison between client and team members

  • Develops strong working relationships with assigned clients and FIS resources

  • Demonstrates financial management and revenue achievement of assigned territory through use of appropriate tools to track accounts receivable, calculate service level credits and billing.

  • • Reviews variance reports and invoices, conducts periodic billing reviews, ensures credits, write-offs and payments are properly applied, works with assigned clients, managing director/relationship manager or billing team to resolve billing issues and at times functions as a collection agent.

  • Provides oversight on commitment requests including setting up commitment in system, participating in project kickoffs to ensure understanding of project expectations and scope, ensures proper resources are assigned, monitors target dates and ensures billing is accurate and on time.

  • May participate in business reviews to learn about clients’ strategic direction as well as gain a good understanding of the products and/or services FIS is offering.

What you bring:

  • Communicates ideas both verbally and in written form in a clear, concise, and professional manner

  • Requires good working knowledge of FIS systems as well as the industries in which FIS competes for business

  • Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

  • Requires human relations, negotiation and documentation skills

  • Flexibility, versatility, dependability

What we offer you

  • A broad range of professional education and personal development possibilities – FIS is your final career step!

  • A competitive salary and benefits

  • The chance to work on some of the most challenging, relevant issues in financial services & technology

  • A fantastic range of benefits designed to help support your lifestyle and wellbeing

  • Great work spaces with dedicated and motivated colleagues

  • A work environment built on collaboration, flexibility and respect

    Job ID #: JR65528