Client Service Lead - Life Sciences

Slalom Consulting   •  

San Diego, CA

Industry: Professional, Scientific & Technical Services

  •  

11 - 15 years

Posted 86 days ago

This job is no longer available.

Job Title:

Client Service Lead - Life Sciences

Responsibilities:

• Broad utilization range depending on client needs

• Direct Revenue responsibility of $2-5MM

• Responsible for profitability of assigned local accounts (revenue and utilization goals)

• Identifies opportunities for growth/maturation of Slalom offerings and sets the direction for that growth

• Provides oversight and governance of all sold/managed engagements

• Drives business development with the proper information (creation of SOW, RFP responses), tools and subject matter expertise to sell engagements within the vertical

• Develops & delivers best practices, delivery templates, POV papers

• Obtains and maintains certification where appropriate (CSM, PMP, ITIL Prosci etc)

• Maintains awareness of industry best practices and business levers for a particular client list and understands how Slalom Practice Areas interact

• Oversees project delivery quality assurance

• Assigns tasks when resources are between projects

• Facilitates client satisfaction surveys (where applicable)

• Support recruiting and onboarding of new employees

• Involved with local and national strategy initiatives

Qualifications: 

• 10+ years of management/leadership experience; at least 8 form the Big 5 Consulting firms (Accenture, KPMG, Deloitte, PwC, Ernst & Young)

• Deep industry expertise and network in the Life Sciences vertical

• Advanced project delivery experience including all aspects of project/program management

• Previous P&L responsibilities

• Active and transferable industry relationships

• Ability to communicate effectively and tactfully across all levels of an organization

• Excellent negotiation, conflict management, problem solving & decision making skills

• Proven track record of client/employee satisfaction

JO-1711-2203