Client Service Lead - Life Sciences

Slalom Consulting   •  

Los Angeles, CA

Industry: IT Consulting/Services

  •  

11 - 15 years

Posted 372 days ago

Slalom Los Angeles is actively seeking a Client Service Lead to help build our fastest growing vertical - Life Sciences.  This Client Service Lead (CSL) is tasked with representing all of Slalom's services (Customer Engagement, Information Management & Analytics, Technology Enablement, Strategy & Operations, Delivery Leadership and Organizational Effectiveness) within the Life Sciences space.  This CSL will set strategic direction, deliver solutions, drive sales, help with recruiting, account management, and operational aspects.

Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what’s possible—together.

Founded in 2001 and headquartered in Seattle, WA, Slalom has organically grown to nearly 4,000 employees. We were named one of Fortune’s 100 Best Companies to Work For in 2016 and are regularly recognized by our employees as a best place to work. You can find us in 25 cities across the U.S., U.K., and Canada.

Job Title:
Client Service Lead - Life Sciences

Responsibilities:

  • Broad utilization range depending on client needs
  • Direct Revenue responsibility of $2-5MM
  • Responsible for profitability of assigned local accounts (revenue and utilization goals)
  • Identifies opportunities for growth/maturation of Slalom offerings and sets the direction for that growth
  • Provides oversight and governance of all sold/managed engagements
  • Drives business development with the proper information (creation of SOW, RFP responses), tools and subject matter expertise to sell engagements within the vertical
  • Develops & delivers best practices, delivery templates, POV papers
  • Obtains and maintains certification where appropriate (CSM, PMP, ITIL Prosci etc)
  • Maintains awareness of industry best practices and business levers for a particular client list and understands how Slalom Practice Areas interact
  • Oversees project delivery quality assurance
  • Assigns tasks when resources are between projects
  • Facilitates client satisfaction surveys (where applicable)
  • Support recruiting and onboarding of new employees
  • Involved with local and national strategy initiatives


Qualifications: 

  • 10+ years of management/leadership experience; at least 8 form the Big 5 Consulting firms (Accenture, KPMG, Deloitte, PwC, Ernst & Young)
  • Advanced project delivery including all aspects of project/program management
  • Previous P&L responsibilities
  • Active and transferable industry relationships
  • Ability to communicate effectively and tactfully across all levels of an organization
  • Excellent negotiation, conflict management, problem solving & decision making skills
  • Proven track record of client/employee satisfaction 

Job Number: JO-1612-143