Client Service Executive

Zones   •  

Auburn, WA

Industry: Professional, Scientific & Technical Services

  •  

8 - 10 years

Posted 71 days ago

This job is no longer available.

Position Overview

The Client Service Executive is part of an elite tiger team accountable for initiating, leading and solutioning large Professional and Managed Services opportunities in our targeted service domain areas - Digital Workplace: Life Cycle management, Branch office and Store modernization along with Service Desk, Hybrid Cloud DC transformation and Network transformation across a targeted set of Zones strategic accounts.

This leadership role is responsible for overall services revenue growth, client retention, acquisition and satisfaction along with achieving operating/margin targets and continuous improvement.

This is a remote position available in all US cities.

Key Responsibilities

  • Lead and solution large complex service engagements
  • Services led Opportunity Management
    • Drive overall pursuit strategy
    • Initiate Solution strategy, win themes and partner strategy
    • Lead workshops with clients
    • Commercials strategy/deal structuring
    • End to end pursuit team management
  • Proactive Services business development
  • Work with the Services Delivery organization, CTO Innovation Office, and Solution Architect community to propose and deliver compelling solutions in our targeted technical domains
  • Achieve Services Revenue and margin performance targets
  • Bid vs Did responsibility
  • Transition to delivery and customer transition management
  • Harvest work products for reinvestment and reuse

Work Traits

  • Able to build collaborative and mutually meaningful relationships with clients and Zones support team
  • Effectively manage/balance multiple and sometimes competing priorities
  • Comfortable analyzing and using data to drive decisions
  • Work in a self-directed manner
  • Be a role model for high performance in Zones

We are seeking candidates with the following experience and skills

  • Bachelor's degree, MBA a plus
  • 7+ years of experience in an IT services business development role with large pursuit management and solutioning
  • Proven track record of results and high performance in services engagements
  • Client successexperiencewith the one or more of the following solution areas:
    • Life Cycle Services
    • Service Desk
    • Enterprise Service Management
    • End User Services
    • Cloud DC transformation
    • Network Strategy and optimization
  • Ability to travel up to 50% of the time
  • Strong written and presentation skills