Client Relationship Support Supervisor - CRE at Bank of Oklahoma in Denver, CO

About the Role

You'll serve as a player/coach and manage, lead, and train a team of Commercial Sales & Service Professionals and direct and perform loan documentation and closings that support the sales team. You'll prioritize and assign work accordingly to your team and identify and institute projects. You'll serve as a transaction and problem resolution liaison with credit services and other business partners; and communicate and collaborate with the Commercial leadership team (Regional Market Managers, Market Managers, Market Team Leaders) to ensure effective and advanced support.

What You Can Expect

You'll interact with Clients, Managers, Banking Partners, Attorneys and Accountants regarding problem resolution and/or account maintenance. You'll manage a team and serve as the liaison between operational and support areas and customers. You'll perform research and communicate the resolution of the problem to the customer. You'll resolve questions and problems presented by clients concerning transactions in their accounts and day to day operational issues.

Team Culture

Our team culture is dynamic and energetic. Our environment is enjoyable and inspiring. We tackle each day with a positive attitude and don't take ourselves too seriously. After all, laughter is the best medicine and the glue that keeps us together. We are proud of the Company's contributions to the organizations we serve. As a team, we are deeply connected with our communities, committed to social outreach, and volunteer and participate in worthy causes.

How You'll Spend Your Time

• You'll oversee the loan administration for designated loan portfolios ensuring team members adhere to loan documentation policies and procedures.
• You'll provide effective coaching and training of team members to enable them to meet or exceed their performance standards. Our Company focuses on growing our talent and promoting internally.
• You'll provide guidance on process and strategy as appropriate to Relationship Managers, Market Managers, Market Team Leaders.
• You'll establish performance objectives for the team members and develop supporting goals for their assigned area. As a coach, you will conduct active performance management activities, including scheduling regular coaching and mentoring sessions, complete required performance appraisals and salary reviews. You'll deliver corrective feedback and recommend personnel actions as appropriate.
• Collaboration is critical, and you will compile and coordinate the production of presentation reports, meeting materials and management reports deemed necessary for the job family.

We'd Like to Talk to You

FINANCIAL ANALYSIS: You will need to be good with numbers to perform complicated mathematical calculations and to learn complex technical information.

TECH SAVVY: Your computer skills will be put to the test by accessing multiple systems and learning our processes and procedures.

CHANGE LEADER: You'll focus on innovation and thought leadership to improve the Company's effectiveness and help others become change agents.

BUILDING A HIGH PERFORMING TEAM: You're able to listen, collaborate, respond, coach, and provide constructive feedback; keeping your team engaged is necessary for high achievement.

ORGANIZATION: You will need to be efficient to handle multiple requests and prioritize your work.

COMMUNICATION: You'll need exceptional verbal and written communication to express yourself clearly and concisely to internal and external clients, including C-level audiences.

Education & Experience Requirements

Required level of knowledge is normally acquired through a Bachelor's degree with 7+ years’ experience; or equivalent combination of education and work related experience.

• Superior analytical and decision making skills.
• Advanced PC and software application skills; includes the Microsoft Office Suite.
• Excellent understanding of bank operating practices and procedures, including all IT systems in use.
• Extensive knowledge of credit and banking law.
• In depth knowledge and understanding of the BOKF commercial lending policy, procedures and loan documentation requirements.
• Advanced interpersonal, verbal and written communication skills.
• Advanced organization skills; ability to handle multiple tasks simultaneously in a competent and professional manner.
• Ability to work with data/information requiring a high degree of confidentiality and complexity.