Client Relationship Manager

TriTech Software Systems   •  

Phoenix, AZ

Less than 5 years

Posted 246 days ago

This job is no longer available.

TriTech is looking for dedicated and passionate client relationship manager to join our Sales team. This person will be responsible for ensuring our Clients have a seamless and high-quality experience from first contact all the way through product implementation and go-live.

In this position you will also coordinate and attend product demos, provide budgetary proposals, follow up with quotes and escalate support inquiries. This role gives you the opportunity to become a trusted advisor to our Clients and understand their needs.

Here's an overview of the tasks and responsibilities:

  • Act as a “Client Champion” and facilitate timely resolution of Client issues, leveraging resources from across the company
  • Work closely with Director of Account Management and Account Managers as primary client contact regarding sales
  • Learn the territory assigned, including customer profile and white-space upselling
  • Stay current on competitive data and overall knowledge of the public safety market and competitors
  • Work with clients to ensure onboarding, user adoption, retention and overall success
  • Regularly meet Clients to perform strategic and operational reviews to evaluate needs and strategic direction
  • Attend tradeshows as needed to interact with customers
  • Represent the voice of the Client internally at TriTech by taking feedback from the frontlines and sharing it with other departments
  • Assist Account Executives/Account Managers with RFP/RFI procurement process
  • Track all client interactions, and all sales activities, in the Salesforce
  • Respond to quote requests from Clients

Interested? Here's what we need from you:

  • Minimum three years’ experience in a Client-facing complex Enterprise Software Account Sales role
  • Bachelor’s degree in Business Administration of related field
  • Ability to travel up to 50%
  • Creative problem solver with ability to understand and resolve prospective client challenges/objections
  • Proven written, verbal, and interpersonal communication skills
  • Organized and detail-oriented; excellent follow-up skills
  • Able to work well with others in a team environment

Bonus points for:

  • Familiarity with Salesforce
  • Previous experience in the Public Safety industry

What we offer in return for all your great skills:

  • Competitive salary and variable compensation plan
  • 401K with employer match
  • Medical, dental, vision insurance
  • Flex Spending Accounts
  • Health Savings Accounts
  • Wellness program and reimbursements for being active
  • 17 days starting PTO plus 10 holidays

What's exciting beyond that?

  • Furthering learning and education – whether it’s taking classes at a local university or an in-house training session, TriTech is committed to expanding the brain power of their people.
  • Mission driven culture – our responsibilities and commitments to our customers are top priority and everyone here rallies around our common goals.
  • We stand behind our core values and hope that you find value in them too:
    • Bold Vision – our commitment to always reaching and growing as individuals and as an organization.
    • Ownership in Action – each employee feeling empowered to think creatively and act enthusiastically to solve problems and achieve.
    • Honoring Commitments – Following through with our commitments to each other, and to our customers and being deliberate and thoughtful when making commitments.