Client Relationship Manager

Less than 5 years experience  • 

Salary depends on experience
Posted on 05/22/18
Less than 5 years experience
Salary depends on experience
Posted on 05/22/18

TriTech is looking for dedicated and passionate client relationship manager to join our Sales team. This person will be responsible for ensuring our Clients have a seamless and high-quality experience from first contact all the way through product implementation and go-live.

In this position you will also coordinate and attend product demos, provide budgetary proposals, follow up with quotes and escalate support inquiries. This role gives you the opportunity to become a trusted advisor to our Clients and understand their needs.

Here's an overview of the tasks and responsibilities:

  • Act as a “Client Champion” and facilitate timely resolution of Client issues, leveraging resources from across the company
  • Work closely with Director of Account Management and Account Managers as primary client contact regarding sales
  • Learn the territory assigned, including customer profile and white-space upselling
  • Stay current on competitive data and overall knowledge of the public safety market and competitors
  • Work with clients to ensure onboarding, user adoption, retention and overall success
  • Regularly meet Clients to perform strategic and operational reviews to evaluate needs and strategic direction
  • Attend tradeshows as needed to interact with customers
  • Represent the voice of the Client internally at TriTech by taking feedback from the frontlines and sharing it with other departments
  • Assist Account Executives/Account Managers with RFP/RFI procurement process
  • Track all client interactions, and all sales activities, in the Salesforce
  • Respond to quote requests from Clients

Interested? Here's what we need from you:

  • Minimum three years’ experience in a Client-facing complex Enterprise Software Account Sales role
  • Bachelor’s degree in Business Administration of related field
  • Ability to travel up to 50%
  • Creative problem solver with ability to understand and resolve prospective client challenges/objections
  • Proven written, verbal, and interpersonal communication skills
  • Organized and detail-oriented; excellent follow-up skills
  • Able to work well with others in a team environment

Bonus points for:

  • Familiarity with Salesforce
  • Previous experience in the Public Safety industry

What we offer in return for all your great skills:

  • Competitive salary and variable compensation plan
  • 401K with employer match
  • Medical, dental, vision insurance
  • Flex Spending Accounts
  • Health Savings Accounts
  • Wellness program and reimbursements for being active
  • 17 days starting PTO plus 10 holidays

What's exciting beyond that?

  • Furthering learning and education – whether it’s taking classes at a local university or an in-house training session, TriTech is committed to expanding the brain power of their people.
  • Mission driven culture – our responsibilities and commitments to our customers are top priority and everyone here rallies around our common goals.
  • We stand behind our core values and hope that you find value in them too:
    • Bold Vision – our commitment to always reaching and growing as individuals and as an organization.
    • Ownership in Action – each employee feeling empowered to think creatively and act enthusiastically to solve problems and achieve.
    • Honoring Commitments – Following through with our commitments to each other, and to our customers and being deliberate and thoughtful when making commitments.
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