Client Project Manager
5 - 7 years experience • Pharmaceuticals & Biotech
Req ID #: 870
Serve as Client Project Manager for assigned sponsors, conducting internal strategic sales and providing centralized, multi-site coordination for response to sponsor requests. Work with marketing, scientific, and financial staff to ensure quality customer service is provided.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Follow up with clients to ensure that proposals are complete and answer their needs.
- Creatively identify ways to secure open proposals by working across departments and across sites.
- Introduction of key client specific requirements and monitoring compliance to these requirements with feedback to management.
- Demonstrate the ability to champion change in processes to meet future needs of clients.
- Facilitate/resolve issues raised by the client or Charles River and escalation of these issues as needed.
- Serve as a communications resource for study directors with assigned clients.
- Communicate and coordinate between the specific clients and Charles River including client pipeline and anticipate future needs.
- Manage schedules for key clients to ensure maximum occupancy and optimum mix.
- Identify new business opportunities with sponsors and liaise with appropriate internal staff for follow-up.
- Develop and/or review Letters of Payment Authorization for accuracy.
- Prepare sale price estimates for protocols, bid requests, study revisions and additions using site’s suggested selling price as needed.
- Provide pricing support for Global Account Teams as needed.
- Review and approve bid and proposal packages within authorized limits.
- Assist management in making recommendations on desirable proposals based on established financial and operational criteria, as required.
- Work with Account Management to determine co-travel to sponsors.
- Ensure that scientific staff visiting sponsors are fully informed about clients needs.
- Ensure all required legal documents are in place.
- Coordinate and facilitate proposal and/or letter of authorization processes to ensure smooth and timely business process flow by working across sites.
- Assist with updating and maintaining applicable databases.
- Assist with client visits, including giving company tours and presentations.
- Perform all other related duties as assigned.
The following are minimum requirements related to the Client Project Manager position.
- Education: Bachelor’s degree (B.A./B.S.) or equivalent in science, business, or marketing related discipline.
- Experience: Five or more year’s customer service or related experience. Experience in a contract research and/or pharmaceutical setting preferred.
- An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
- Other: Capable of working with a minimum of supervision, able to handle multiple tasks, and effectively prioritize based on departmental goals. Strong communication and interpersonal skills. Organizational skills and attention to detail required. Proficient in word processing, spreadsheet, and database software. Ability to work effectively and efficiently to meet deadlines. Understanding of business/sales process required.