Client Manager, Corporate

Thomson Reuters   •  

Houston, TX

Industry: Professional, Scientific & Technical Services

  •  

Not Specified years

Posted 23 days ago

Job Description

The role of the Client Manager is to strengthen relationships with existing corporate legal department customers, enabling retention and growth of assigned accounts, utilizing skills related to legal research, sales, and building relationships.

Major Responsibilities:

- Attain assigned contract renewal and account growth targets

- Provide high quality account management and customer support services to assigned accounts 

- Establish solid, long-term customer “trust relationships” and cultivate new business opportunities by diagnosing needs, presenting solutions and addressing customer concerns 

- Educate customers on the benefits of legal research and productivity solutions over competitors and train customers for optimal productivity

- Partner with Sales Consultants to facilitate new sales

- Advocate for legal research and productivity solutions sales with internal colleagues, surfacing issues and enhancement ideas to drive technical improvements or product development efforts

- Coordinate local marketing and related efforts within assigned accounts 

- Keep up to date on competitive activities in accounts and communicate information to peers and to management

Qualifications 

- J.D. Required 

- Strong communication, and presentation skills 

- Field Sales experience strongly preferred

- Field Account Management and marketing experience strongly preferred 

- Legal practice experience strongly preferred 

- Ability to travel to sales training, meetings and to customer locations 

- Customer service orientation and experience 

- Proficient in MS Office/internet/Salesforce.com/mobile devices

- Overnight travel is required

JREQ111959