CLIENT MANAGER

5 - 7 years experience  • 

Salary depends on experience
Posted on 05/24/18
Los Angeles, CA
5 - 7 years experience
Salary depends on experience
Posted on 05/24/18

Manage and retain smaller client relationships with high net worth individuals under guidance from the team supported. The focus of the position is on growing and maintaining existing clients. Begin to acquire relationship management skills and responsibilities. However, size and complexity of client relationships are limited. Continue to develop product knowledge and technical expertise in order to structure and execute large transactions. Proactively contribute suggestions and demonstrate productive collaboration with the team of Client Advisors supported and with Line of Business and product partners. Usually possesses a BA and 5 years of experience in financial services FINRA Series 7 and 63, and 65 or 66 securities licenses and state insurance license preferred.

Responsibilities

Business Development

~Support Client Advisor in all areas of new business development by coordinating colleagues and resources, ensuring tailored materials are created, and meeting with prospective clients jointly. 
~Partner with Client Advisor in profiling across the full spectrum of the needs of PCS target segments. Utilize planning capabilities and proactively offer customized solutions to all clients.
~Identity new opportunities by deepening and broadening existing relationships. 
~Participate with CNB team on sales calls. Help Advisor facilitate pre-brief and de-brief meetings.
~Assume primary responsibility for on-boarding new clients or expanding current clients with new investment management and trust, new loan facilities, new deposits, and all other solutions. Lead coordination with all partners to ensure a smooth and seamless on-boarding process.

Relationship Management

~Manage relationships with the Client Advisor and client team in planning, delivery and regular review with clients including the obtaining of information to complete the 360 reviews. 
~Deliver a high degree of personal contact and open communication among clients and internal team that creates a superior client experience. 
~Proactively communicate with clients about current conditions in the financial markets and necessary adjustments and discuss/recommend changes to their existing solution set. Ensure full client team is coordinated on communication.
~Work closely with Credit Team members in analyzing the financial needs of clients and monitoring their ongoing financial and personal circumstances to make adjustments or take action accordingly. Ensure that required financial information is received in a timely manner and coordinate the preparation of loan documents and subsequent signing. 
~Manage client relationships to maximize client retention and grow the business in compliance with the goals and objectives of the clients. 
~Work with the Client Advisor and rest of Client Team to ensure preparation of all presentation and review materials. 
~For those colleagues with FINRA Licenses, review asset management and CNS Brokerage statements with clients. Partner with City National Securities (CNS) Investment Officer (IO) to communicate with clients about current conditions in the financial markets, investment alternatives, asset allocation and review asset management and brokerage account statements with clients. Discuss changes to strategies with the CNS IO.

Risk Management, Credit Quality, and Compliance

~Keep current on client's financial information while ensuring that clients understand the solutions being provided (including terms and conditions for any and all credit facilitates).
~Communicate in a timely and productive manner with clients and with all risk areas, especially the credit team when there is a borrowing relationship.
~Ensures renewal, covenant monitoring, and related documents are received in a timely manner.
~Ensures the bank has a current Investment Policy Statement that is aligned with the client's objectives.
~Maintain all appropriate training and continuing education requirements for licenses and certifications.

Basic Qualifications

*Bachelor's Degree
*Minimum 5 years of sales and relationship management experience in financial services preferably in one or more of the following: asset management, banking/credit, personal trust, and brokerage services.
*Minimum 4 years of experience with high net worth clients
*FINRA Series 7 and 63, and 65 or 66 securities licenses and state insurance license preferred.

Job Skills and Knowledge

~Bachelor's degree in Business, Finance, Economics or Accounting 
~Strong understanding of all products and services applicable to high net worth clients. 
~FINRA Series 7 and 63 and 65 or 66 securities licenses and state insurance license.
~Superior knowledge of credit policies and procedures, and bank operations policies and procedures.
~Demonstrated sales and marketing abilities. 
~Strong interpersonal, verbal, and written communication skills

*Represents the basic qualifications for the position. To be considered for this position you must at least meet the basic qualifications.

City National Bank is an Equal Opportunity Employer -- Minorities/Females/Individuals with Disabilities/Veterans.

Note: The Preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job ID PB-9095

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