Client Implementations Operations Advisor

CVS Health   •  

Scottsdale, AZ

Industry: Healthcare


8 - 10 years

Posted 293 days ago

This job is no longer available.


Job Description
The Advisor, Implementation Operations is responsible for overseeing, driving, organizing, documenting, reporting and ensuring urgent resolution of cases supported by the implementation support services. The Advisor position involves the following: 

· Coordinating multiple business stakeholders at the Manager or Director level and subject matter experts across multiple functional areas. 

· Responsible for facilitating discussions, define and document - processes, policies and procedures 

· Contribute recommendations for the development of operational decision support tools. 

· Responsible and able to engage and drive business area Managers and/or Directors responsible to fix and resolve any urgent client issues. 

· Identify potential process improvements, operational inefficiencies, and systematic enhancements that would help streamline issue documentation, triage, and resolution. 

· Liaison between IT and Business, project estimation and submission process, engage in elicitation, ensure final outcome defined meets business needs 

· Actively drive User Acceptance Testing for each release as per the project timeline 

· Lead system audit activity, ensure provisioning to systems is aligned accurately at any given time 

· Support Implementation Manager enquires 

The keys to this role include: 

· Superior ability to identify, assess and resolve complex business problems/issue/risks and facilitate issue resolution and risk mitigation 

· Demonstrated consulting and team facilitation skills 

· Very strong written and verbal communication skills 

· High level of proficiency with documentation standards 

· Strong meeting facilitation and conflict management skills 

· Ability to engage, manage and drive VP and higher level business leaders in urgently addressing and resolving client issues 

· Strong organizational skills with proven ability to juggle competing priorities and manage multiple activities simultaneously. 

Required Qualifications
* 7+ years’ experience in working in a professional services environment with client/stakeholder management, analytical skills, and project management. 

* 3+ years’ experience with MS Project 

* 3+ years of MS Excel (Ability to use Macros) 

* Must have the ability and flexibility to travel 25%-40%

Preferred Qualifications
* Certification in Project Management 

* Matrix management experience

* Client implementation experience and Implementation Process Improvement 

Bachelor's degree is required; equivalent work experience may substitute.