Client Implementation Manager


Atlanta, GA

Industry: Retail & Consumer Goods


5 - 7 years

Posted 143 days ago

  by    Arthur Crume

This job is no longer available.

Client Implementation Manager

*5+ years' experience in employee voluntary benefits or client on-boarding and servicing.

*Client onboarding expertise.

*Strong Excel Data files Project Management

Atlanta, GA

Salary: $80K-$100K

No Relocation Assistance Available

My client is a leading specialty e-retailer offering consumer products, vacations and online education services through an easy and convenient payment plan.

The automatic payments help customers to avoid penalty fees and ballooning interest associated with other payment options while the fixed payment duration options empower them to budget more efficiently.

The company has a challenging opportunity for a Client Implementation Manager.

The Client Implementation Manager is responsible for all the tactical and operational aspects of client performance and experience.

In collaboration with the Account Managers, the selected candidate will ensure an excellent on-boarding and ongoing experience for my clients customers as well as ensure a successful launch event and high-quality client experience throughout the launch.


Ensure a consistent and efficient client on-boarding transition to ongoing account administration.

Responsible for managing on-boarding timeline and communicating adjustments or changes to all parties.

Proactively identify and research on-boarding problems or trends and develop and implement resolutions.

Will provide ongoing platform changes of in-force clients through collaboration with multiple internal partners such as fulfillment teams and Account Executives.

Responsible for tactical set up of new clients.

Identify client process efficiency measures, provide analysis and partner with other business areas to find solutions that make it easy for clients to do business with the company.

Facilitate the removal of process barriers such as bottlenecks, technology constraints, or resource constraints through directing and influencing the activities of other internal areas.

Keep abreast of business and workflow changes and instill a sense of urgency in partners to ensure that clients are getting the level of responsiveness and service they expect.


*Bachelor's degree or equivalent business experiencerequired.

*5+ years' experience in employee voluntary benefits or client on-boarding and servicing.

*Project Managementexperiencerequired.

*Operates with an external view.

*Understands markets, competitors and clients.

*Full understanding of employee benefits, underwriting and risk concepts.

*Track record in servicing and onboarding clients.

*Strong collaboration skills.

*Demonstrated ability to partner at all levels with cross-functional business areas on both strategic and tactical levels to achieve results with multiple and diverse priorities.

*Demonstrate sound judgment, problem solving, decision making, and execution skills.

*Strong requirements gathering and translation for business processes.

*Experienced understanding of file transfer methods.

*Understanding of pivot table and v-lookups in excel a plus.

*Strong knowledge of file layouts structure and how to communicate to clients regarding the specifications and details.

Equal opportunity employer.

All employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.

$80K - $100K