Client Implementation Manager

Confidential Company  •  Atlanta, GA

Less than 5 years experience  •  Retail / Diversified

$75K - $85K ($75K - $85K base + 5% bonus eligible)
Posted on 07/24/17 by Scott Phillips
Atlanta, GA
Less than 5 years experience
Retail / Diversified
$75K - $85K
($75K - $85K base + 5% bonus eligible)
Posted on 07/24/17 by Scott Phillips

Client Implementation Manager

Atlanta, GA

Job description 

Manage the acquisition and on-boarding process for new clients to ensure a successful launch event and high quality client experience throughout the launch.

Requirements of the Client Implementation Manager

  • Ensure a consistent and efficient client on-boarding transition to ongoing account administration
  • Responsible for managing on-boarding timeline and communicating adjustments or changes to all parties
  • Proactively identify and research on-boarding problems or trends and develop and implement resolutions
  • Will provide ongoing platform changes of in-force clients through collaboration with multiple internal partners such as fulfillment teams and Account Executives
  • Responsible for tactical set up of new clients.
  • Identify client process efficiency measures, provide analysis and partner with other business areas to find solutions that make it easy for our clients to do business with us
  • Facilitate the removal of process barriers such as bottlenecks, technology constraints, or resource constraints through directing and influencing the activities of otherinternal areas
  • Keep abreast of business and workflow changes and instill a sense of urgency in partners to ensure that clients are getting the level of responsiveness and service they expect.

Qualifications of the Client Implementation Manager

  • Bachelor’s degree or equivalent business experiencerequired.
  • 5+ years’ experience in employee voluntary benefits or client on-boarding & servicing
  • Project Management experiencerequired
  • Operates with an external view - understands markets, competitors, clients
  • Full understanding of employee benefits, underwriting and risk concepts; track record in servicing and onboarding clients
  • Strong collaboration skills; demonstrated ability to partner at all levels with cross-functional business areas on both strategic and tactical levels to achieve results with multiple and diverse priorities
  • Demonstrate sound judgment, problem solving, decision making, and execution skills
  • Strong requirements gathering and translation for business processes.
  • Experienced understanding of file transfer methods
  • Understanding of pivot table and v-lookups in excel a plus
  • Strong knowledge of file layouts structure and how to communicate to clients regarding the specifications and details

Benefits 

  • Our people! We are very proud of our people, we “Power People to a better life”
  • 100% company paid benefits for employees
  • Kitchen stocked with gourmet coffee, teas and free snacks
  • Casual work environment
  • Summer Hours
  • Unlimited PTO
  • Top of the line hardware
  • On-site massages
  • Happy Hour Friday
  • Career Development Opportunity

 Compensation for the Client Implementation Manager

  • ?Salary for the Client Implementation Manager $75, - $85,

More information about the job

Is Relocation Available? No

Is there a bonus structure? 5%

Are you open to sponsorship? No

This position is: New Position

Is there a possibility to work remote? No

Is there equity? No

Are there flexible work hours? No

Does this position have direct reports? No

Who does this position report to?Reports to the Director of Client Services

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