Client Experience Consultant, Senior

Freddie Mac   •  

Mc Lean, VA

Industry: Accounting, Finance & Insurance


8 - 10 years

Posted 34 days ago

Are you someone who thrives on building relationships and creating clarity for organizations? Do you have passion around partnering to break down silos and create innovations and efficiencies across groups? If you have proven corporate training and development or organizational developmentexperience, know what it takes to be an effective and engagedinternal learning and development consultant, andwant to ensure ourinternal clients have a stellarexperienceworking with the L&D team, we are your next destination employer! Apply to join Freddie Mac’s growing Human Resources, Diversity and Inclusion (HRDI) division as our Senior, Client Experience Consultant.

Your work falls into the following categories:

Strategy Development and Implementation
* Establish and build strong relationships with key partners in the divisions
* Identify key initiatives across the organization that may result in a need for L&D support
* Regularly consult within the organization to develop an in-depth understanding of the organization’s business and skill needs
* Share information about the organization with Sr Performance Consultant to inform development of learning strategy and solutions
* Negotiate and liaise across divisions and bring together key partners where alignment would be beneficial
* Look for opportunities across divisions to align position expectations and learning solutions
* Connect monthly with the Learning Community of Practice members and HRBPs in the divisions to ensure any L&D needs/projects are identified and prioritized
* Participate in early meetings with divisions on key initiatives to determine support needed
* Conduct stakeholder mapping and customer journey mapping to clarify and improve how we interact with the organization
* Own the Learning Community of Practice, direct all meetings and events for that community, including semi-annual conferences

Best Practice Research and External Support
* Keep abreast of best-in-class and current trends in training and development and make recommendations to improve or better align offerings with the goals of the company
* Leverage learning industry trends to foster greater efficiency and deliver innovation and positive learning experiences

Operations and Technology
* Leverage and align work to appropriate resources across the team to ensure work is completed in the most efficient and impactful way

* 8+ years of related experience in training and development or organizational development
* College Degree or equivalent work experience
* Demonstrated capability related to internal consulting with business and operations leaders
* Experience developing competency models and working in anagile environment ispreferred

Key to success in this role:
* A sense of humor
* Intellectual agility and interpersonal flexibility
* Strong consultation and communication skills
* Ability to work with and collaborate across the team and where silos exist
* Ability to develop mutually beneficial relationships inside and outside of the HRDI division
* Deep curiosity to learn about new trends and how to do things better
* Comfortable in the space between no longer and not yet
* Ability to use data to help inform strategy and direction

Top 3 Personal Competencies to possess
* Seek and Embrace Change – Continuously improve work processes rather than accepting the status quo
* Customer Focus (Internal and External) – Personally engage with customers to learn their needs
* Partnership – Align myself and my team with what is right for the company, not just my own area