What You'll Do
The Client Executive will be responsible for developing and executing comprehensive customer success plans, aggressive growth strategies and an action plan to deliver key customer outcomes while maximizing Cisco's opportunity. The Client Executive will manage a sales teams across IT and business unit groups that will include a "sell-to, sell-with and sell-through" model. They will have booking and expense responsibilities and be accountable for solid long-term business decisions (including people development, customer loyalty, BU Alignment, co-development, co-investment, and balancing short-term business issues within Cisco against long-term goals).
Who You'll Work With
The Client Executive will be responsible for annual revenue portfolio and will manage a sales team including Global Account Manager(s), while working closely with Systems Engineer(s), Customer Solutions Architect (s), Technical Solutions Architect(s) as well as technology specific Product Sales Specialists, Customer Experience Specialist (s) and the Channel organization globally. This role will have direct responsibility for the Software, Product and Customer Experience strategies and execution. The Client Executive will formulate and drive an all-encompassing focus across the full solution(s) lifecycle.
Customer Summary (MetLife Inc.)
MetLife, Inc. is the holding corporation for the Metropolitan Life Insurance Company (MLIC), better known as MetLife, and its affiliates. MetLife is among the largest global providers of insurance , annuities , and employee benefit programs, with 90 million customers in over 60 countries. The firm was founded on March 24, 1868. MetLife ranked No. 43 in the 2018 Fortune 500 list of the largest United States corporations by total revenue.
Who You Are
The key performance traits for this role include:
Global Enterprise Segment Strategy & Execution Priorities - Identifying, developing and implementing key initiatives that align with the New York Global Enterprise Operation Strategy & Execution Priorities
Go to Market Sales Model - Leading /coaching teams through transformation with Account Planning/Opportunity Identification, Business Relevant / Customer Value Selling, Business Disciplines, Challenger Sales Strategy
Financial Performance - Exceeding bookings goal (by geography, architecture and vertical), managing Opex goal, and maintaining forecast accuracy; Providing visibility and in-depth knowledge into numbers (customer insights, macro/micro trends, consumption models)
Team Development - Attracting, developing and retaining high performance Account Team talent (career development, coaching, performance management and hiring).
Building a Winning Capability and Leading Change - Strategically leading and influencing your own team along with an integrated cross-functional teams including the Industry Solutions Group, Services, Capital, Partners, Architecture Technology teams (Collaboration, Enterprise Networks, Data Center, Security), Marketing, Corporate Business Development and others. Focusing on contributing to the long-term success of NY Global Enterprise and Global Enterprise Segment by being a collaborative leader amongst your peers. Consistently striving to improve and reinvent yourself.
The ideal candidate will have/must be: