Sodexo, a world-wide leader in quality of life services, is seeking a Client Executive 2 Multi-Service for our Healthcare Segment to manage and grow Food Operations, Environmental Services, Patient Transportation and Service Response and will cover account in Oregon and Washington.
This is an excellent opportunity for a self-driven individual to bring out their leadership skills and demonstrate their ability to build a strong team, deliver operational and financial excellence and establish strong partner relationships with existing and new clients to assist in the growth and retention of their business and showing proven accomplishments.
The successful candidate will be responsible for 10 to 12 accounts totaling $27 Million in managed volume. Must have strong financial acumen, talent management, communication skills and front-line leadership, in addition to a demonstrated track record of developing strong client relationships.
The Client Executive is a trusted advisor central to the client partnership and key to delivering results that meet client needs. Has direct accountability for operational excellence ? achieved by delivering on our contractual obligations and our service commitments that are: Predictable, Reliable, and Repeatable.
Navigates the client organization through effective communication influencing and persuading at all levels.
Seeks to collaborate for win?win outcomes.
Owns and drives the operational excellence commitment of Sodexo and client.
Utilizes tools within HC to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes
Ensures that any individual performing a task has the competence to do so without putting the health and safety of themselves or others at significant risk. Behaviors include:
Works with speed and agility focused on the key drivers of the business to ensure long term sustainable
Deploys, embeds and ensures standardized processes that are predictable, reliable, and repeatable to deliver growth.
Sets operational goals with key metrics and ensure quick analysis of any variances to ensure a prompt
resolution and mitigate impact on our clients or our performance.
Delivers predictable top and bottom line results at client sites, relentless focus on driving efficiency, an edge in execution, and makes difficult decisions.
Brings insightful analysis to issues. Uses logic in decision making to determine best solutions for the business.
Creates a continuous quality improvement culture that will enable the operation to be more efficient.
Drives change and creates a culture where change is embraced and operationalized.
Brings innovation to client organizations through deployment of Sodexo programs and brand.
Optimizes relationships to enhance customer service and fiscal stability of the business relationship through use of the Clients for Life tools and resources. Effectively partner with internal stakeholders (e.g., regions, functions, Health Care Market, NORAM, and Group) to drive successful, cross?functional outcomes.
Position Purpose & Key Responsibilities
Cultivates and maintain a Web of Influence internally with clients to understand and meet our clients’ needs.
Develops rigorous plans to continually enhance employee engagement and recognition.
Displays rigor around talent management. Ensures appropriate talent is deployed and effective succession planning, development plans, career pathing and contingency plans are in place for all key positions.
Analyzes data such as workforce planning, employee engagement, etc to engage in data driven decision
making around talent.
Creates a culture of continuous learning and development.
Drives a clear culture of performance management accountability across the business. Sets clear expectations and provides timely and relevant feedback to direct reports (for developing and improving performance) and holds them accountable for doing the same with their teams.
Provides insight and understanding, brings value and knowledge to our client(s) business and is a trusted
advisor to them.
Remains true to overall Sodexo corporate initiatives and expectations
The Client Executive (Multi) has overall leadership and responsibility for client relationships, oversight of the assigned contracts for multiple client organizations with single or multiple services. Has direct accountability for operational excellence - achieved by delivering on our contractual obligations and our service commitments that are: Predictable, Reliable, and Repeatable
Qualifications & Requirements
Basic Education Requirement - Bachelor’s Degree
Basic Management Experience - 7 years
Basic Functional Experience - 7 years
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.