The Client Engagement team is responsible and accountable for the relationship between Onepath and the customer.
The Client Engagement Manager is a key contributor who is responsible for maintaining an effective business relationship with an assigned group of clients. The Client Engagement Manager working equally with the Operations and Delivery organizational teams guides the relationship between Onepath and the client. The Client Engagement Manager has a responsibility to assist Onepath in achieving outstanding client satisfaction and strengthen ongoing client relationships.
The Client Engagement Manager must have the skills to work across various business units and departments at Onepath to ensure that current services or strategic solutions that might be proposed are delivered in an effective manner. The Client Engagement Manager must have the ability to listen to individual clients as well as possess the ability to aggregate service and delivery issues from across the client base.
This is a consultative type position that has revenue, retention, and growth responsibilities.
3+ years in an IT Business related role working with C-Level and IT Management.
Strategic Planning skills.
Past MSP experience preferred.
Project Management skills.
Ability to multitask and prioritize client issues.
Knowledge of Budget Development and Planning.
Must be a team player.
Desire to Lead.
Excellent communication skills.
Requisition ID : 1451