Client Customer Manager

Acosta Sales & Marketing   •  

Orlando, FL

Industry: Retail & Consumer Goods


Less than 5 years

Posted 48 days ago

This job is no longer available.


Primary responsibility includes increasing sales, market share and profit for P&G and Acosta by calling on Store Manages, Market Managers, and Asset Protection Managers. Responsible for building strong relationships with customer accounts resulting in deep market penetration within a specific division and/or geography.


  • Increase sales, market share and profit by calling on senior retail management with retails (i.e. Store Mangers, Asset Protection and Market Managers)

  • Serve as the subject matter expert and advocate, and specifically the P&G - Grooming category product lines

  • Provide field training support and expertise into retail organization

  • Expand customer relationships beyond normal day-to-day contacts

  • Engage the influencers and decision makers at each store to agree plans to drive OSA in RAM call file. Develop action plans and engage all appropriate store, market & regional contacts.

  • Use performance data to drive discussions at each store to highlight opportunities and areas of concern

  • Achieve competitively superior in-store presence in the assigned markets

  • Collaborate with Retail Business Managers on all major retail initiatives (new product introductions, selling drives, contests, etc.)

  • Collaborate with local Acosta managers and field team to coordinate a successful solution-based team approach through training, conference calls and work with’s

  • Data capture & insight reporting daily & weekly, creating business case studies for share & reapply across all retailers. Document successful case studies, highlighting joint value creation between account & P&G

  • Provide information on local competitive activity, customer feedback/needs, and market place successes in order to identify similar client/customer opportunities.

  • Complete special projects as requested.

  • Document successes and progress verbally and in a written presentation format

  • Work a regional geographic market monthly consisting of up to 30 locations, visitng stores 3-5 days a week


  • Bachelor Degree or equivalent work experience; Bachelor Degree preferred

  • 3+ yearsof relevant experience within Consumer Packaged Goods (CPG).

  • Comprehensive understanding of the marketplace and strong communication skills.

  • Strong sales presentation, resilience, determination, entrepreneurial, and persistence.

  • Ability to build rapport and trust with key decision makers

  • Effective communication skills, highly able to influence without authority, leveraging store insights

  • Intermediate skill level with Microsoft Outlook, Excel, Word and PowerPoint

Job ID 2018-156940