Client Computing Engineer - Desktop Delivery

NIKE   •  

Beaverton, OR

Industry: Retail & Consumer Goods

  •  

5 - 7 years

Posted 125 days ago

Duties:

• Support growing desktop virtualization environment, and ensure industry best practices and standard operating procedures are met
• Analyze situations and problems to determine resolution options and to identify root cause
• Provide L2/L3 support for troubleshooting of user access, connectivity, profiles, permissions, printing, system availability, and performance, and provide end-user education
• Develop/maintain/document standards, policies and procedures
• Responsible for following change control procedures to plan/test/implement infrastructure and application changes in coordination with business partners
• Monitor email and ticketing system for incidents/issues, with the goal to meet or exceed defined SLA
• Work with other cross functional teams to support projects and initiatives, and to assure knowledge transfer for new systems
• Respond to off-hours support escalations, and participate in on-call on a rotational basis

Preferred Skills:

• Minimum of 1 year experience with batch automation and scripting in PowerShell and/or VBS
• Minimum of 1 year experience with AWS or Azure
• Degree in Computer Science, Engineering, Mathematics, or related field OR equivalent work experience in a technical discipline related to Information Technology that demonstrates technical competency
• VMware certification (VCP in Horizon)
• Experience supporting Citrix XenApp/XenDesktop
• Experience with any of the following: SQL, Bomgar, Crashplan, Box, Bluejeans, Jabber

Qualifications

• 1-2 years hands-on experience administering Horizon View 5 or later
• Minimum of 5 years supporting Windows 7/10 client OS
• Minimum of 5 years hands-on experience administering Windows Server 2008 or later
• Experience with App Volumes, writable volumes, profile redirection, User-Environment Manager
• Familiar with Cloud Pod Architecture and Global Load Balancing.
• Knowledgeable in using VRealize Operations Manager for performance monitoring and troubleshooting
• Advanced knowledge of Blade Server infrastructure, Storage, Networking and Hyper-converged solutions supporting VDI deployments
• Experience with Zero and/or Thin Client technologies (e.g. WYSE)
• Must be a team player – friendly, communicative, open, honest, thoughtful and committed. Must work cooperatively with others, sharing ideas and collaborating and ultimately putting team goals first
• Must be self-motivated, detailed oriented, and able to work independently with little supervision
• Able to respond to high-pressure situations in a methodical way and to prioritize work effectively
• Strong written, oral, and interpersonal communication skills, with strong client service focus
• Ability to present ideas in business-friendly and user-friendly language, appropriate to both technical and non-technical audiences
• Solid understanding and proven experience with tools such as Process Monitor, Performance Monitor, Event Viewer, and other server monitoring tools to troubleshoot server software as well as network issues
• Experience working in a multicultural Enterprise environment with teams in different countries
• Proven experience utilizing enterprise level virtualization technologies such as VMware and Hyper-V
• Strong willingness to learn constantly, adapt to latest technologies, and take on new challenges
• Experience with Active Directory, Group Policies, TS/RDS, SCCM
• Knowledgeable with network troubleshooting & network services, protocols & technologies (e.g. DNS, DHCP, VLANs, routing, subnets, etc.)

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