Claims Supervisor

Qbe   •  

Sun Prairie, WI

Industry: Accounting, Finance & Insurance

  •  

5 - 7 years

Posted 164 days ago

This job is no longer available.

Job Description

Direct, organize, develop, and manage a team to ensure staff is available and aligned with business needs. Provide effective claims operations and delivery to key stakeholders, guiding team to meet overall productivity standards while driving accurate and timely processing activities. Ensure each individual on the team is trained with tools, knowledge and resources to handle claims cases, inquiries and customer interactions.

Primary responsibilities

  • Maintain knowledge of products and services to provide direction and respond to escalated issues
  • Cultivate positive relationships with internal and external customers to accomplish organizational  goals
  • Identify, analyze, recommend and implement process improvements in functional areas
  • Ensure team achieves specific key performance indicators and strive to find better ways to improve overall service delivery
  • Provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce
  • Supervise team by coordinating and communicating employee tasks, measuring performance and providing feedback to achieve department standards and goals
  • Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and  properly accounting for expenses to meet requirements and achieve fiscal responsibility
  • Provide a positive environment by modeling cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Adopt QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives




Required Qualifications

Education

Bachelor’s Degree or equivalent combination of education and work experience

Experience

6 years relevant experience

Experience in the insurance industry or in a call center environment