Claims Manager

Rollins   •  

Atlanta, GA

Industry: Retail & Consumer Goods


8 - 10 years

Posted 49 days ago


Ready for your next challenge?

Looking for an opportunity to help others? We are seeking top talent to join the Rollins Risk team!

Our Claims Manager will work to support the company's objective of minimizing risk! The position analyzes, recommends and implements effective and efficient claims management processes to minimize total cost of risk, support the Company's objectives, minimize risk to people, property and other assets, and preserve earnings and brand equity. Responsibility includes oversight of auto liability litigation, handling general liability claims, and manage vendors including third party claims administration, defense counsel, consultants, and other external parties related to claims processes.

Rollins, Inc., a global consumer and commercial service company. We provide the most accurate, comprehensive and efficient pest management services for both residential and commercial customers.

The Opportunity:

The successful Corporate Claims Manager will possess the following abilities and will be responsible for:

  • Develop claims management goals, objectives and strategic plans based on business impact, available resources and budget
  • Effectively collaborate with additional claims team members
  • Oversee claims management internal and external activities, including but not limited to claim processing and assessment, settlement evaluation and negotiation, vendor management, and other functional responsibilities
  • Recommend metrics, programs and processes to effectively manage continuous improvement of post-loss claims management
  • Establish and maintain vendor relationships and measure performance of third party service providers
  • Support development, analysis, management of the casualty reserve, working with external vendors and internal teams
  • Act as liaison with internal field operations management to:
  • Report on claim trends
  • Review and consult regarding claim reserve levels
  • Provide training for field operations regarding the claims process

The Benefits:

  • Challenging position with a financially stable and reputable company
  • Comprehensive benefits package including medical, dental, vision, maternity & life insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Paid vacation, holiday, and sick leave

Voted Top Workplaces 2017 & 2018 by The Atlanta Journal-Constitution!

Are you ready to take your CAREER to the next level?

Requirements: We require a good driving record, the ability to pass a drug test and background check. Candidates must also have the ability to perform the requirements of the job with or without accommodations.

Additional context: Claims, Claims Manager, Risk, Risk Analysis, Risk Management Plan, Health, Safety, Environment, Project, Claims Assessment, Risk Assessment, Request, Minimize Risk




Problem Solving Ability






Customer Service








Team Player: Works well as a member of a group

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity


Loyal: Shows firm and constant support to a cause



Self-Starter: Inspired to perform without outside help

Goal Completion: Inspired to perform well by the completion of tasks

Job Security: Inspired to perform well by the knowledge that your job is safe

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Financial: Inspired to perform well by monetary reimbursement



Bachelors or better in Risk Management and Insurance or related field.



Experience working with and ability to negotiate terms of third party service agreements with TPA, Carriers, and other Service Providers

Advanced working knowledge of Risk Management Information Systems (RMIS) systems and reporting

Experienced in claim negotiations and settlement practices

Ability to analyze data and formulate action plans

Advanced working knowledge of both Auto and General Liability coverage lines, with experience in litigation management

7-10 years: Multi-lines claims management with multi-jurisdictional experience in a corporate risk management department, insurance broker or insurer